Junior Debt Collector

NxaTel

NxaTel | Full time

Menlo Park, South Africa | Posted on 06/05/2026

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Job details

Job Information

Date Opened 06/05/2026
Job Type Full time
Industry Finance & Billing
Work Experience 1-3 years
Salary 12500 - 15000
City Menlo Park
Province Gauteng
Country South Africa
Postal Code 0060

Nxatel is a Modern Unified communication platform, for Small and Medium businesses. That allows you to get local numbers from over 10+ African countries to use on any device. It’s easy to set-up you just need is 3 minutes and you gain access to the cloud phone system, virtual meetings, team chats and cloud storing all in a secure platform

Junior Debt Collector

Location

Johannesburg, Gauteng

Full-Time | In-Office Role

About The Role

NxaTel is looking for a driven and resilient Junior Debt Collector to join our growing operations team.

This role is focused on customer collections, payment follow-ups, billing dispute resolution, and assisting customers with account-related queries. The successful candidate will work closely with our Legal, Billing, and Customer Service teams to ensure outstanding accounts are recovered professionally and efficiently.

We are looking for someone who is hardworking, confident, accountable, and able to perform well under pressure in a fast-paced environment.

Key Responsibilities

Follow up on overdue customer accounts via calls, email, tickets, and WhatsApp
Handle collections and payment recovery processes
Work closely with the Legal team on escalated collection matters
Book meetings with customers to negotiate payment arrangements
Visit customers where required for payment collection and account discussions
Handle customer billing disputes through the ticketing and call system
Act as the first line of support for customer account and billing-related issues
Escalate unresolved matters according to company processes
Ensure all collection activities are updated accurately on CRM and billing systems
Meet daily, weekly, and monthly collection targets
Maintain professionalism and strong customer communication at all times

Requirements

Previous collections, customer service, billing, or call centre experience advantageous
Strong communication and negotiation skills
Comfortable handling difficult conversations with customers
Able to work under pressure and meet strict deadlines
Strong administrative and follow-up skills
Good attention to detail
Computer literate
Professional and well-presented
Valid driver’s license advantageous

Personality & Culture Fit

We Are Looking For Someone Who

Is hardworking and proactive
Is not afraid of challenges
Can work in a high-pressure environment
Takes accountability seriously
Is confident following up persistently
Has a strong sense of urgency and ownership
Wants to grow within the company

What We Offer

Opportunity for growth within a fast-growing technology company
Exposure to legal, finance, and customer operations
Supportive and performance-driven environment
Hands-on operational experience in a real-time business environment

Application – Junior Debt Collector

Benefits

UIF

Provident Fund

Use of Company Vehicle

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