Digital Solution Designer

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VB Portal Solution Designer

Job Title

Solution Designer – Business Portal (Telco B2B CRM & Quoting)

Role Overview

We are seeking a Solution Designer to define and shape end-to-end technical solutions for a B2B Business Portal within a telecommunications environment. The role focuses on CRM and quoting/CPQ-style journeys across mobile and fixed-line services, translating business requirements into delivery-ready solution designs.

This is a design and architecture role, not a hands-on development position. However, strong technical literacy is essential, including the ability to understand code-level concepts and collaborate closely with engineering teams.

Key Responsibilities

• Define end-to-end solution designs for portal-based B2B journeys (e.g. onboarding, quote-to-order, configuration, fulfilment touchpoints).
• Lead structured requirements and design workshops (e.g. JAD or similar), aligning business, product, and technical stakeholders.
• Translate functional and non-functional requirements into implementable architectures, including service boundaries, integration patterns, data flows, and orchestration logic.
• Design solutions leveraging microservices, API-first approaches, cloud-native platforms, and event-driven patterns where appropriate.
• Ensure designs address performance, scalability, resilience, security, and operational considerations.
• Produce clear, high-quality design artefacts using industry standards (e.g. UML use cases, sequence diagrams, component diagrams, interface specifications).
• Design solutions that use custom UI frameworks and modern front-end architectures, without performing UI or application development.
• Collaborate with delivery and engineering teams to ensure solution designs are feasible, well understood, and aligned to delivery sequencing (e.g. environments, releases, branching strategies).
• Apply a working understanding of agentic AI–enabled solutions, including where such capabilities fit in an enterprise architecture, and how they interact safely with systems, users, and controls.

Domain Experience

Required Skills & Experience

• Strong experience designing solutions for Telco CRM and quoting environments.
• B2B experience highly preferred.
• Experience across both mobile and fixed-line services is mandatory.

Solution Design & Architecture

• Proven ability to independently define solutions from problem statement through to detailed design.
• Hands-on experience producing UML and architecture design artefacts suitable for delivery teams.
• Solid understanding of microservices architecture, API design, and integration patterns.
• Strong grasp of cloud-native concepts (scalability, resilience, observability) and performance engineering principles.

Technical Literacy

• Comfortable working with engineers and understanding code-level concepts (e.g. APIs, data contracts, branching and merging concepts), without being a developer role.
• Experience working in modern SDLC and agile delivery environments.

Personal & Interpersonal Skills

• Strong facilitation and communication skills; able to engage confidently with both technical and non-technical stakeholders.
• Structured thinker with the ability to handle ambiguity and drive decisions.
• Clear, concise written communication, particularly for design documentation.

Beneficial (Nice to Have)

• Experience with MERN stack or similar modern web technologies, from a solution design perspective.
• Exposure to AI-enabled or agentic workflows, orchestration concepts, or intelligent automation.
• Knowledge of complex B2B product configuration and pricing models.

Deliverables Typically Produced

• End-to-end solution designs and option assessments
• UML diagrams (use case, activity, sequence)
• High- and low-level design documentation
• Integration and API specifications
• Workshop outputs, decisions, and design rationale
• Qualifications
• Degree in Computer Science, Engineering, or a related discipline or equivalent practical experience.