Short Term Claims Consultant

Recruiter

Talent Evolution

Job Ref

PTA001925/WO

Date posted

Thursday, May 7, 2026

Location

Pretoria, South Africa

Salary

R32 000 Monthly

SUMMARY

Role Purpose

The Short Term Claims Consultant is responsible for managing and processing short-term insurance claims efficiently and accurately while delivering exceptional client service. The role involves assessing claims, coordinating with service providers, ensuring compliance with company policies and regulatory requirements, and maintaining strong client relationships through professional and empathetic communication.

Key Responsibilities

Claims Processing

Manage the full claims process from registration and assessment through to validation and settlement

Ensure claims are processed within agreed service level agreements and regulatory requirements

Accurately capture and maintain claims information on the claims management system

Ensure all supporting documentation is complete and correctly recorded

Client Service and Communication

Communicate with clients to obtain required information and documentation

Provide clients with updates on claim progress and explain claims procedures clearly

Handle client queries and concerns professionally and efficiently

Deliver a high standard of customer service while maintaining empathy and professionalism

Escalate complex, disputed, or high-risk claims to the Short Term Operations Manager when necessary

Investigation and Assessment

Review and verify claims documentation to confirm the validity of claims

Conduct investigations and liaise with relevant service providers where required

Identify and report any suspicious or potentially fraudulent activity

Coordinate with assessors and external experts to ensure accurate assessment of damages and costs

Collaboration and Stakeholder Management

Liaise with assessors, repairers, contractors, and other third-party service providers to facilitate claims resolution

Work closely with team members and management to resolve operational challenges and improve processes

Maintain effective working relationships with internal and external stakeholders

Compliance and Reporting

Ensure all claims handling processes comply with company policies, industry regulations, and Treating Customers Fairly (TCF) principles

Prepare and submit claims-related reports as required

Maintain confidentiality and ensure accurate record keeping at all times

POSITION INFO

Role Requirements

Matric Certificate

RE5 qualification

Minimum of 2 years’ experience in short-term insurance claims processing, specifically within building and contents claims

Previous experience within the insurance or financial services industry is essential

Strong knowledge of non-motor short-term insurance products and claims processes

Proficiency in Microsoft Office and claims management systems

Excellent communication and interpersonal skills

Strong attention to detail and high levels of accuracy

Effective problem-solving and decision-making abilities

Ability to work under pressure and manage multiple tasks simultaneously

Professional, client-focused approach with a commitment to delivering exceptional service

Should you not receive a response within 10 working days, please consider your application unsuccessful.