Cash Center Admin

IZI

To provide comprehensive administrative support for all cash centre operations, ensuring accuracy and efficiency.

Effective Reporting
Compile a range of reports received from the Cash Management Centre (CMC) accurately and promptly.
Scan and distribute customer deposit slips, e-Viper reports, and banking consignment forms efficiently.
Prepare and submit variance reports, covering ATM, teller, and treasury discrepancies.
Maintain and update monthly statistics on a daily basis to ensure data accuracy.
Customer Service (Internal and External)
Respond promptly, professionally, and courteously to all customer enquiries within agreed service level agreements (SLAs).
Provide appropriate solutions when identifying deviations from agreed processes or contracts.
Communicate service issues and cash discrepancies clearly and effectively to customers.
Identify recurring service failures and proactively inform both customers and the CMC Manager.
Address internal requests for information accurately and efficiently.
Compile thorough investigation documentation for handover to the Risk Department.
Segregation of Duties
Manage the receipt of all customer orders independently to ensure appropriate segregation of responsibilities and maintain control.
Outsourced Cash Processing Centre (OCPC) Support
Accurately perform Finteq scanning tasks in accordance with procedures.
Prepare all necessary documentation for the following day's loadings in a timely manner.
Obtain authorisation from the FNB HUB when required and liaise effectively with relevant teams.
Despatch all deposit slips to the FNB HUB promptly.