Real - time Analyst

Job Description: Essential Functions

• Supports management with all necessary reports and planning models to facilitate the process of decision making
• Monitors actual activities and compare it to plan and make recommendations for immediate changes
• Ensures that pre-planned activities are being scheduled in advance and communicated effectively
• Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
• Ensures adherence to schedules and raises alerts in a timely manner in case of deviations
• Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual staffing
• Executes skill change and reallocation requests and initiatives
• Provides recommendations in case of understaffing/overstaffing
• Act as first point of contact for any escalations, outages, system issues or any other production impacting situations

Maintains confidentiality relative to the organizational strategies, objectives and practices

Responsibilities: Caters to new claim filing related to damage/s to our customers dwelling, contents, vehicle, and liability.

Responds to basic claim status inquiries such as claim payment details, claim process and guidelines and Turnaround time.

Transfers calls to adjuster/different departments as applicable.

• Qualifications: 1-year minimum experience as a Real Time Analyst
• Grade 12(Matric) or equivalent Qualification
• Must have a clear credit & criminal record
• Excellent skills in scheduling and real-time time management a must
• Accuracy and attention to details a must in this role
• Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
• Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
• Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Flexible and willing to work in shift schedules

In alignment with the Employment Equity Act , and to ensure that our workforce reflects the diversity of our communities, preference will be given to applicants from historically underrepresented groups , aligned with our EE targets .

Apply Now and take the next step in your career!

Make an impact. Be the voice of excellence. Join EXL.