Contract Manager (Cleaning)

Division: Operations

Industry: Integrated facilities (Soft Services)

Business Unit: Operations (Cleaning)

Minimum experience: 5 Years

Job functional area: Cleaning

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

About the role

The role is responsible for the effective day-to-day management of site-based cleaning operations, ensuring contractual compliance, disciplined manpower management, proactive risk mitigation, and high-quality client service delivery in line with Excellerate Services Group standards, client SLAs, and all relevant statutory requirements.

Key Responsibilities

• Ensure cleaning services are delivered according to SLA, hygiene standards, and site requirements
• Ensure site-specific cleaning schedules and job descriptions are implemented and adhered to
• Monitor cleaning quality, standards, and performance across all sites
• Ensure correct use of cleaning chemicals, equipment, and procedures
• Conduct regular site inspections to ensure cleanliness and compliance
• Ensure adequate staffing levels to meet operational requirements
• Ensure effective rostering and scheduling of cleaning staff
• Manage absenteeism, overtime, and staff utilisation effectively
• Ensure availability of cleaning materials, chemicals, and equipment
• Monitor stock levels and control usage to minimise waste
• Ensure proper use and maintenance of cleaning equipment
• Implement cost control measures to improve operational efficiency
• Ensure operational practices comply with health, safety, and environmental standards applicable to operations.

Role Requirement:

• Minimum 5 years’ experience in the cleaning industry
• Strong knowledge of cleaning operations, chemicals, and equipment
• Understanding of SLA management and client service delivery
• Knowledge of Health & Safety regulations
• Strong administrative and reporting skills.

Employment Equity

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Important Note

All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful