Key Account Manager (Security Operations)

Job Context

Servest Security is recruiting a Key Account Manager: Security Operations to take full responsibility for the operational oversight, coordination, and performance management of a national healthcare portfolio.

This is a mission-critical leadership role, requiring a strong operator who can drive consistency, control, and service excellence across multiple sites, while maintaining high levels of client confidence and contractual compliance in a highly regulated environment.

Minimum Requirements

• Diploma or Degree in Operations Management, Business Management or related.
• Minimum of 5–10 years’ security operational experience.
• Minimum of 5 years’ Key Account / multi-site management experience.
• PSIRA Grade A registration.
• Experience in Healthcare/hospital operational environments (advantage).
• Proven experience managing SLA-driven client environments.
• Excellent communication, stakeholder management and leadership skills.
• Ability to drive discipline, accountability, and execution across a multi-site portfolio.
  • Coordinate complex operations within a high-pressure healthcare environment.
  • Balance client expectations, compliance requirements, and operational realities.
  • Lead from the front with visibility, control, and decision-making capability.
• Computer skills
• Own transport

Duties & Responsibilities

• Provide centralised oversight and coordination across all healthcare sites
• Ensure standardised service delivery and operational alignment across the portfolio
• Maintain visibility and control over site performance and execution
• Drive SLA compliance and contractual performance
• Identify and address service delivery gaps through structured interventions
• Implement performance recovery and improvement plans where required
• Lead operational governance, audits, and compliance across all sites
• Monitor risk exposure and ensure timeous mitigation
• Build and maintain strong relationships with healthcare leadership and key stakeholders
• Drive client confidence, retention, and service credibility
• Lead structured operational and client engagement forums
• Ensure alignment between site operations, support functions, and central leadership
• Coordinate cross-functional support (HR, Training, Operations) to drive performance.