Consultant, HOC Claims

Job Overview

Business Segment: Insurance & Asset Management

Company: Standard Insurance Ltd

Location: ZA, GP, Roodepoort, 4 Ellis Street

Job Type: Full-time

Job Ref ID: 80452949A-0001

Date Posted: 5/29/2026

To manage, assess, and finalise motor insurance claims in accordance with policy terms, regulatory requirements, and company standards. The role focuses on delivering a fair customer experience while mitigating risk and proactively identifying and addressing fraudulent claims.

Qualifications

Type of Qualification: Diploma

Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification

Experience Required

The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant.

Additional Information

Behavioural Competencies

Customer-centric and service-driven

Resilient, adaptable, and able to perform under pressure

Highly analytical with strong problem-solving ability

Decisive, assertive, and confident

Ethical, fair, and demonstrates high integrity

Proactive, accountable, and reliable team player

Organized, punctual, and target-driven

Technical Competencies

Excellent verbal and written communication skills

Strong understanding of short-term motor insurance products and policy interpretation

Risk and cost management awareness and application

Computer literacy (Microsoft Office Suite and Office 365)

Analytical capability and attention to detail

Fraud detection, investigative analysis, and reporting capability

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]