Service Administrator and Co_Ordinator

GEA Group

Service Calls in Axapta (ERP):
Opening of all Service Calls (send tasks to FSM)
Load lines and create picking lists
Follow up on spares delivery
Update Service Supervisors/Planners on spares delivery
Costing of Service calls
Follow up on POD’s from Stores / Customers
Investigate discrepancies in time or material usage and update call details accordingly
Send costings via Laserfiche for approval
Manage and ensure Work in Progress is live and report on status and relevant actions
Create pro forma invoices for O/N requests, if O/N has not already been obtained
Invoice customer and forward Invoice to customer via Laserfiche
Follow up on outstanding customer POs.
Escalate unresolved PO delays to divisional managers after 5 working days.
Process credit notes (follow Laserfiche approval process)
Update call statuses as progress of call changes
Follow up on Invoiced Parts Order calls with relevant Team Members
Follow up with Suppliers on outstanding Purchase orders / spares delivery
Create Batches (as communicated by Service Planner/Supervisor/Manager)
Ensure that batches are delivered within the same month
Upload supporting documents to SharePoint (Central Admin Folder)
Process Advance Billing invoices (as requested from Accounts Dept)

Matric Certificate and previous experience in Axapta will be an advantage

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