Debtors Administrator

RSAWEB

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Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Our Products and Services:

Fibre-to-the-Home (FTTH)
Fibre-to-the-Business (FTTB)
Enterprise connectivity
Mobile connectivity and data management
Cloud infrastructure and more!

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values

We Build Trust and Ownership
We Honour & Respect People
We Cultivate Passion & Creativity
We Innovate Feverishly
We Go the Extra Mile
We Believe in Humility
We Communicate Openly & Honestly
We Make it Fun
We Teach, Grow & Learn
We Do More, With Less

Job Duties

To provide general admin support across the debtor’s team
Negotiating payment plans when needed
Reconciliation of account when needed
Follow up and resolve queries in the form of tickets
Ensuring the number of tickets in the consumer finance team is up to date
Assisting with invoicing and credit notes
Assist with live chat between customers and company
Ad hoc finance tasks and projects
Ensure the VoiP billing is completed on request
Ensure the Whatsapp chats are resolved before handover, moving to the next platform (two hourly rotation).
Ensure the live chats are answered with the appropriate response before handover, moving to the next platform (two hourly rotation)
Assist with walk-ins (face to face customer service)
Assist with legal tickets and write off journal processing
And any other reasonable task

Key Competencies

Excellent communication skills, both written and verbal
Self-motivated and self-managing
Attention to Detail
Respect for confidentiality
Deadline driven
Innovative

Requirements

Grade 12 or equivalent
Good communication skills and customer service oriented
Strong PC Skills, Excel
One year of customer service experience in a similar environment

Benefits

An opportunity to gain invaluable experience working with an incredibly dedicated and passionate finance team
Exposure to the latest industry technologies and standards
A work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.