Senior Psychologist & Account Manager

Are you a registered Industrial Psychologist or P sychometrist who enjoys the challenge of working where science meets business, partnering with clients, shaping evidence-based talent solutions, and helping organisations make better decisions about their people?

If that sounds like you, keep reading.

At Lumenii, we help organisations make better talent decisions using behavioural science, psychometric assessments, and data-driven insight.

As a Senior Psychologist & Account Manager, you will own the success of a portfolio of client accounts, ensuring our clients experience Lumenii as both a trusted strategic partner and an expert provider of talent solutions. You will build strong relationships with senior stakeholders, drive account growth through renewals and consulting opportunities, and deliver high-quality advisory and professional services that help organisations improve how they hire, develop, and manage talent.

MAIN OUTCOMES

The Senior Account Manager will be responsible for achieving the following outcomes:

• Strong, trusted relationships with key client stakeholders.
• Sustainable revenue growth within an assigned portfolio of accounts.
• High levels of client satisfaction, retention, and account health.
• Successful delivery of professional services and consulting engagements.
• Clear strategic account plans that align client needs with Lumenii solutions.
• Consistent identification and conversion of renewal, upgrade, and consulting opportunities.
• Effective coordination of delivery projects and internal teams.

KEY RESPONSIBILITIES

Account Ownership and Client Management

Own and manage a portfolio of client accounts, acting as the primary relationship owner and trusted adviser. Develop deep insight into client goals and challenges and translate these into clear plans, solutions, and scopes of work that create long-term value. Proactively manage client satisfaction, retention, and risk.

Account Growth and Commercial Performance

Identify opportunities to grow existing accounts through licence renewals, upgrades, consulting engagements, and cross-selling of Lumenii solutions. Contribute to proposals, scoping, and pricing while working closely with the Commercial Director to achieve revenue targets.

Account Ownership and Client Management

Own and manage a portfolio of client accounts, acting as the primary relationship owner and trusted adviser. Develop deep insight into client goals and challenges and translate these into clear plans, solutions, and scopes of work that create long-term value. Proactively manage client satisfaction, retention, and risk.

Account Growth and Commercial Performance

Identify opportunities to grow existing accounts through licence renewals, upgrades, consulting engagements, and cross-selling of Lumenii solutions. Contribute to proposals, scoping, and pricing while working closely with the Commercial Director to achieve revenue targets.

Expert Delivery

Deliver professional services aligned to the role level, including:

• Client onboarding and accreditation training
• Job profiling and competency mapping
• Psychometric assessment feedback
• Facilitation and learning interventions
• Organisational development support
• Interpretation of assessment data and talent insights

Requirements

• 5–10 years’ experience in a commercial and delivery role within the IOP industry
• An Honours degree in HR, Psychology, or Industrial/Organisational Psychology is preferred. A Master's is advantageous.
• Proven experience in account management, consulting, sales, or another client-facing role where building strong relationships and delivering value were key
• Relevant experience in HR, Industrial/Organisational Psychology, Talent Management, or Organisational Development
• Exposure to psychometric assessments, competency frameworks, and/or talent analytics
• Current HPCSA registration as an Industrial Psychologist or Psychometrist
• Strong stakeholder engagement skills, with the ability to build credibility and trust across different levels of an organisation
• Able to manage multiple priorities effectively in a fast-paced, dynamic environment
• Commercially minded, with strong problem-solving ability and a practical approach to client needs
• Excellent communication, planning, facilitation, and presentation skills

Benefits

Working at Lumenii means being part of a team passionate about improving how organisations understand, select, and develop people.

We offer:

• The opportunity to work at the intersection of behavioural science, technology, and business
• Exposure to diverse clients and strategic talent projects
• A collaborative and intellectually stimulating work environment
• Opportunities for professional growth and learning