Regional Manager

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

About the role

The Regional Manager is responsible for ensuring organisational effectiveness by providing strong leadership and operational oversight across the Cleaning, Hygiene, Pest Control and Fumigation functions. The role focuses on service excellence, cost control, compliance, people management and client satisfaction while managing a high-value, multi-site portfolio within a highly commercial and sensitive environment.

KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS

• Independently manage new client on-boarding and existing client off-boarding processes.
• Monitor site performance against service level agreements (SLAs) and proactively flag potential service risks.
• Provide professional security advice to clients by understanding site-specific risks, operational requirements, and contractual obligations.
• Build and maintain strong, professional relationships with clients through regular engagement, meetings, and communication to ensure satisfaction and contract retention.
• Effectively manage and resolve client complaints by investigating concerns, implementing corrective actions, and providing feedback to clients and internal stakeholders.
• Ensure that all contractual requirements are met at all times across allocated guarding contracts, in line with service level agreements and client expectations.
• Monitor service delivery performance and implement corrective actions where service gaps or non-compliance are identified.
• Manage and balance budgets within the allocated portfolio, ensuring cost efficiency and savings on soft costs.
• Control wages, chemicals and equipment costs to ensure site-level profitability.
• Ensure accurate and timely processing of wages within the allocated portfolio.
• Liaise effectively with internal departments to ensure seamless operational support.
• Lead and manage a large workforce across multiple sites, ensuring productivity and accountability.
• Provide industrial relations support, including handling discipline, grievances and performance matters.
• Develop and implement training programs to address operational and skills development needs
• ROLE REQUIREMENTS

Qualifications;

• Matric (Grade 12) – essential
• Diploma in Business Management (Advantageous)

Experience

• Senior Management experience in the Cleaning and/or Hospitality industry (Advantageous)
• Proven experience in highly commercial and sensitive markets (Compulsory)
• Experience managing large, multi-site workforces
• Demonstrated experience in client management, cost control and operational leadership

Core Competencies

• Verbal and Written Communication Skills
• Strong strategic, Analytical and Management Skills
• Aptitude for accurately working with numbers and formulas
• Interpretation of numerical data, evaluating written reports and critically reviewing of information
• Ability to work under pressure and adhere to strict deadlines
• Attention to detail
• Ability to work as part of a team and also individually

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit their applications via HR Simplify. If you are not contacted as a shortlisted candidate within 2 weeks of the closing date, please consider your application unsuccessful.