Claims Consultant - Business Insurance

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

Responsibilities

Administration

Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses.

Document Management

Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

Prepare and manage claim documentation for customers.

Work Scheduling and Allocation

Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Policy Development & Implementation

Support others by carrying out routine policy-related tasks.

Client & Customer Management (External)

Help manage clients by carrying out standard activities and providing support to others.

Client & Customer Management (Internal)

Help manage internal clients by carrying out standard activities and providing support to others.

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Education

Grade 12/ SAQA Accredited Equivalent (Essential); FAIS recognised qualification (Essential)

Experience

Experienced practitioner able to work unsupervised (13 months to 3 years); Very limited (0 to 3 months)

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.