Quality Manager

Duties & Responsibilities

Duties And Responsibilities

Quality Systems Management

• Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001).
• Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks.

Audit & Compliance

• Conduct internal audits and prepare for external audits (client, regulatory, certification).
• Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.

Operational Oversight

• Monitor service delivery quality across hygiene and pest control teams.
• Collaborate with operations to resolve non-conformances and implement corrective actions.

Training & Development

• Develop and deliver QA-related training for operational staff.
• Promote a culture of quality and continuous improvement.

Client & Stakeholder Engagement

• Liaise with clients on quality-related matters and ensure satisfaction.
• Provide quality reports and insights to senior management.

Data & Reporting

• Maintain QA dashboards and performance metrics.
• Analyze trends and recommend strategic improvements.

Skills and Competencies

• Deciding and Initiating Action: Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Leading and Supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Integrity: The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.
• Enterprising: By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo’s growth and success.
• Caring: The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.
• Diligent: The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.

Qualifications

• Grade 12.
• Relevant qualification (preference: Degree / Diploma) in Quality Management, Facilities Management, Hospitality, or Cleaning Services
• 3–5 years’ experience in cleaning operations or quality management within a multi-site environment
• Experience with ISO standards, HACCP, and SANS regulations.
• SAPCA knowledge or certification is advantageous.
• Proven experience conducting quality audits and inspections
• Strong knowledge of cleaning standards, methods, and chemicals
• Confident communicator with strong coaching and stakeholder engagement skills
• Comfortable travelling extensively across the KZN region
• Valid driver’s licence