Head, Homeowners Comprehensive Claims

Job Overview

Business Segment: Insurance & Asset Management

Company: Standard Insurance Ltd

Location: ZA, GP, Roodepoort, 4 Ellis Street

Job Type: Full-time

Job Ref ID: 80234298A-0002

Date Posted: 6/2/2026

To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area. -Develops the overall strategy for the claims management of the Insurance business.

Qualifications

Type of Qualification: First Degree

Field of Study: LLB,Bcom,Risk Management or Post graduate

Experience Required -7-10 years

Experience with exposure, claims operations, Personal and commercial lines claims. Compliance and Risk Management and project experience. Develops strategies that are aimed at delivering a seamless short term claims customer experience, ensuring continuous improvements, with a longer term view.

Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk

Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk

Manage servicing functions and ensure client queries are dealt with timeously and efficiently.

Analyse and interpret all management information in the area on an overall level and implement corrective actions to address short-comings and identify and implement improvement opportunities.

Review and constantly monitor the work in progress (the number of claims reported as well as claims finalized, administration changes received to changes activated) to predict and implement capacity modelling.

Engage with the relevant stakeholders, to define the quality standards in term of claims, servicing and implement best practices.

Drive a high-performance culture through clear Performance Development processes and coaching.

Identifies and drives opportunities that will have a longer-term impact on the business sustainability., Ensure adoption of technology relevant to the claim’s environment

Additional Information

Technical Competencies

Insurance Products and Services

Insurance Risk Management

Insurance operations and process

Underwriting process

Risk perception and assessment

Strategic Management

Performance Analysis

Strategic Planning

Process Improvement

Market Analysis

Budget Management

Behavioural Competencies

Examining Information

Generating Ideas

Exploring Possibilities

Developing Strategies

Establishing Rapport

Convincing People

Articulating Information

Challenging Ideas

Making Decisions

Directing People

Embracing Change

Meeting Timescales

Checking Things

Following Procedure

Producing Output

Taking Action

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]