Cleaning Manager

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people –the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER

At Tsebo, we value Service Excellence, Integrity, Teamwork, Innovation, and Sustainability. As a Cleaning Manager, you’ll play a key role in upholding these values while driving operational success.

Join Tsebo Cleaning Services as a Cleaning Manager and take the lead in delivering high-quality cleaning operations for a site in the Secunda area. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service excellence.

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.
• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• Work with HR to allocate staff to sites according to policies and procedure.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Continually identify potential of additional business within existing contracts and one off cleaning opportunities.
• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
• Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Able to work independently and under pressure.
• Able to work long hours, after hours and some weekends.

Qualifications

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.
• Experience: Proven experience in cleaning operations and staff supervision.