Site Manager

Duties & Responsibilities

Operational Management

• Oversee the daily delivery of soft and technical services across assigned sites
• Monitor maintenance activities, ensuring work orders are logged, tracked, and completed
• Conduct routine site inspections and supplier walkthroughs
• Ensure compliance with health, safety, environmental, and quality (SHEQ) standards
• Support operational needs such as meeting room setups, catering coordination, and client requests
• Assist across multiple sites when required (e.g., Century City, Killarney Gardens, Brackenfell, Bellville, Paarl)
• Provide backup support for operational roles (e.g., driver duties when needed)

Financial & Contract Management

• Monitor and control operational expenditure (OPEX) and capital expenditure (CAPEX)
• Ensure procurement follows the required 3-quotation process before approval
• Verify supplier compliance with invoicing timelines and documentation
• Ensure adherence to financial policies, procedures, and authorization levels
• Maintain accurate contract documentation and records
• Support internal cost recovery processes where applicable

Supplier & Stakeholder Management

• Build and maintain effective relationships with suppliers and internal teams
• Conduct formal and informal supplier performance reviews
• Ensure suppliers meet service, compliance, and contractual standards
• Liaise with internal stakeholders (finance, operations, and management teams)

Customer Experience

• Develop and maintain strong client relationships
• Respond to client queries and resolve issues promptly
• Conduct client satisfaction checks and implement improvement actions
• Anticipate client needs and ensure service delivery meets expectations
• Promote a customer-focused culture across the site

Reporting & Administration

• Prepare and submit monthly operational reports within deadlines
• Maintain accurate records, including stock, maintenance logs, and compliance documentation
• Compile reports and statistics as required by management
• Ensure employee administration is up to date (e.g., leave captured in ESS)

People Management

• Supervise and support on-site staff (e.g., cleaners)
• Set performance expectations and review progress regularly
• Conduct performance management discussions and sign-offs
• Promote teamwork, accountability, and professional conduct

Compliance & Governance

• Ensure implementation of Tsebo’s Integrated Management System (IMS / TseboNet)
• Adhere to all company policies, procedures, and ethical standards
• Promote safe working practices and compliance with SHEQ requirements
• Uphold Tsebo and BCX brand and values at all times

Skills and Competencies

Technical Skills

• Proficiency in MS Office (Word, Excel, PowerPoint, Teams)
• Experience with Pragma On Key or similar systems
• Understanding of facilities management operations and equipment
• Financial and business acumen
• Report writing and data analysis skills
• Knowledge of Service Level Agreements (SLAs)

Behavioural Competencies

• Planning and Organising: Manages priorities and resources effectively
• Delivering Results: Maintains high standards and meets performance targets
• Analysing: Identifies issues and implements practical solutions
• Applying Expertise: Uses technical knowledge to improve operations
• Writing and Reporting: Produces clear and structured reports

Qualifications

• Grade 12
• A building/facility qualification or experience would be an advantage
• Computer literacy on MS Office & Pragma On Key
• Valid Driver’s licence and own transport