Operations Engineer (Entry)

Imizizi

Fluent in German language dealing with different technical experts, and first line support. Basic Linux operations support and troubleshooting.
Managing support tickets, OLAs, and KPIs, and working in a standby team, with different shifts for support and maintenance topics.
Ability to design and develop dashboards using PowerBi or Grafana.
Running daily, weekly, and monthly administrative tasks for security, compliance, MOD and MIM topics. Generating and reviewing monthly eLan reporting and MOD schedules.
Understanding of basic operations KPIs and meeting deadlines and timelines. Willingness to learn and adopt new technologies and operations applications.

Experience in Servicenow configurations, operations, design, reporting, and development Familiarity with compliance requirements and processes.
Experience or coursework in infrastructure deployment and monitoring. Ability to collaborate with product stakeholders.
Understanding of agile methods and practices.
Interest in software lifecycle and continuous integration.

Complete daily, weekly and monthly reports for operations and tasks across multiple topics. Manage and review all KPIs across all products and report on escalations timeously.
Produce monthly reports across products for performance, delivery and compliance. Assist infrastructure feature teams in post-processing of incidents.
Learn and contribute to system design requirements for stable operation. Support integration requirements for critical applications.
Assist in planning and ensuring appropriate use of operation resources.
Help implement technical lifecycle measures and identify security practices. Collaborate with product stakeholders to support development activities.
Apply agile methods to improve operations processes.
Engage in continuous learning and development opportunities.
Provide support to team members and contribute to a collaborative environment.

Bachelor's degree in Computer Science, Information Technology, or a related field (or in progress). Minimum 2 years working experience in an operations team and environment.
Experience in Linux, PowerBi, Excel, Qlik or other similar dashboard tools. (Advantageous) Experience with ServiceNow (advantageous)

Submit your CV to: ***email_hidden*** and Subject line Role title