Human Resources Manager

Job Advert Summary

The Human Resources Manager is responsible for overseeing all Human Resources, Payroll Administration, Industrial Relations, Recruitment and Selection, and Training & Development functions across the Waterfront hotel properties including Victoria & Alfred, Queen Victoria and Dock House. The role ensures compliance with company policies, labour legislation, and head office requirements while providing strategic and operational HR support to management and employees.The incumbent will maintain accurate HR and payroll records, manage employee relations matters, drive recruitment initiatives, support employee development, and ensure the effective administration of all HR processes.

Minimum Requirements

• Relevant Degree or Diploma in Human Resources Management, Industrial Psychology, Labour Relations, or a related field.
• Minimum of 3 years' Human Resources experience.
• Previous experience within the hospitality industry will be advantageous.
• Proven experience in payroll administration, recruitment, and industrial relations
• Strong knowledge of South African Labour Legislation and Industrial Relations practices.
• Proficiency in payroll systems and HR administration platforms.
• Strong analytical and problem-solving ability.
• High level of attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Strong negotiation and conflict-resolution skills.

Duties and Responsibilities

Human Resources Administration

• Serve as the first point of contact for all employee HR and payroll-related queries.
• Maintain and update company organisational structures and organograms.
• Coordinate HR meetings, prepare agendas, and distribute meeting invitations.
• Organise Employee of the Month initiatives, staff events, and employee engagement activities.
• Compile and submit monthly HR reports for all Waterfront properties.
• Provide administrative support to all hotel departments.
• Maintain HR filing systems and employee records in accordance with company standards and legal requirements.
• Prepare annual salary increase letters and confirmation of employment letters.
• Complete and submit Injury on Duty (IOD) documentation and claims.

• Recruitment and Selection

• Ensure adherence to company recruitment and selection procedures.
• Process recruitment requisitions and contract detail forms.
• Advertise vacancies through the designated recruitment portal.
• Coordinate interviews and recruitment administration.
• Prepare offers of employment, contracts, and associated documentation.
• Facilitate onboarding and induction processes for new employees.
• Process resignations and exit documentation.
• Manage work permit tracking and renewal processes.
• Ensure all recruitment activities are conducted in line with employment equity and labour legislation.

Payroll Administration

• Prepare and submit monthly payroll reports and final hours submissions.
• Manage clocking errors and attendance reports through the time and attendance system.
• Support managers and employees with leave administration and management.
• Process payroll-related changes, including appointments, terminations, salary increases, promotions, and deductions.
• Capture and maintain accurate employee information on payroll and time attendance systems.
• Register new employees with the pension fund
• Distribute pension statements and retirement fund communications.
• Issue UI19 forms, salary schedules, and pension withdrawal documentation for terminated employees.
• Conduct monthly payroll audits to ensure data accuracy and compliance.

Industrial Relations and Employee Relations

• Prepare disciplinary hearing documentation and arrange hearing logistics.
• Issue notifications and telegrams where required.
• Compile disciplinary hearing packs and coordinate chairpersons.
• Maintain and update Industrial Relations records and databases.
• Report on disciplinary matters, grievances, and labour relations issues to management and Head Office HR.
• Provide guidance and support on labour legislation and company disciplinary procedures.
• Ensure fair and consistent application of disciplinary and grievance processes.

Performance Management

• Coordinate and administer the performance appraisal process.
• Support management with appraisal scheduling and administration.
• Monitor completion of performance reviews and maintain records.
• Assist with salary review and performance-related remuneration processes.
• Produce reports on appraisal outcomes and performance trends.

Training and Development

• Coordinate student placements and internships across departments.
• Monitor student progress and departmental rotations.
• Maintain records of employee training and development activities.
• Assist Heads of Department in conducting training needs analyses.
• Support the implementation and monitoring of workplace skills plans and training initiatives.
• Ensure training expenditure and activities align with organisational objectives and legislative requirements.