IT OPS Support Learner

An ITOPS (IT Operations) Intern supports the daily operations and maintenance of an organization’s IT infrastructure and systems. The role involves assisting with technical support, troubleshooting hardware and software issues, monitoring system performance, and ensuring smooth IT service delivery. The intern works closely with the IT Operations team to gain hands-on experience in networking, system administration, cybersecurity practices, and user support.

Key Responsibilities

• Provide first-line technical support to users.
• Assist with installation, configuration, and maintenance of hardware and software.
• Monitor IT systems and report operational issues.
• Support network and system troubleshooting activities.
• Help maintain IT documentation and inventory records.
• Participate in system upgrades, backups, and security checks.
• Escalate unresolved technical issues to senior IT staff.

Skills & Requirements

• Basic understanding of computer systems, networks, and troubleshooting.
• Familiarity with Windows/Mac operating systems.
• Good problem-solving and communication skills.
• Willingness to learn and adapt in a fast-paced IT environment.

Career Benefit

This internship provides practical exposure to enterprise IT operations and builds foundational experience for careers in IT support, systems administration, networking, or cybersecurity.

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS