Executive Concierge Manager

Recruiter

More A House

Job Ref

CPT000053/FT

Date posted

Wednesday, June 3, 2026

Location

Cape Town, South Africa

SUMMARY

We are seeking an experienced, passionate, and service-driven Concierge Manager to lead our Concierge Team at a prestigious 5-star hotel. The successful candidate will be responsible for delivering exceptional guest experiences, managing concierge operations, and ensuring the highest standards of luxury hospitality are consistently achieved.

POSITION INFO

Key Responsibilities

• Lead, mentor, and develop the Concierge Team to deliver world-class guest service.
• Ensure all guest requests, enquiries, and special arrangements are handled professionally and efficiently.
• Build and maintain strong relationships with local tourism providers, restaurants, transport companies, and entertainment venues.
• Coordinate VIP arrivals, departures, and special guest requirements.
• Manage luggage services, transportation arrangements, sightseeing bookings, and guest itineraries.
• Maintain comprehensive knowledge of local attractions, events, and services.
• Handle guest complaints and service recovery in a professional and timely manner.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Monitor departmental performance, guest feedback, and service quality metrics.
• Assist with budgeting, scheduling, staffing, and departmental administration.

Minimum Requirements

• Minimum 3–5 years' experience in a Concierge leadership role within a luxury or 5-star hotel environment.
• Hospitality qualification advantageous.
• Excellent knowledge of Cape Town attractions, tourism products, and guest services.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Computer literacy, including Microsoft Office and hotel property management systems.
• Valid driver's licence advantageous.
• Fluent in English; additional languages will be advantageous.