Human Resource Officer

Hospitality | People & Culture | Human Resources

ABOUT THE OPPORTUNITY

Our client is a rapidly growing hospitality and lifestyle business that is reshaping how people live, work, stay and connect.

Built on exceptional customer experiences, strong community engagement and operational excellence, the business has established itself as one of the most exciting and innovative brands within the hospitality sector.

As the organisation continues to grow, they are seeking a passionate and people-focused Human Resource Officer to support the development of a high-performance culture while ensuring employees have an outstanding experience throughout their employment journey.

This is an excellent opportunity for an HR professional who enjoys working closely with people, supporting managers, driving employee engagement and helping build a workplace where individuals and teams can thrive.

THE ROLE

Reporting to the Human Resource Manager, the successful candidate will play a key role in supporting all aspects of the employee lifecycle, from recruitment and onboarding through to employee engagement, performance management and HR administration.

This role requires someone who can balance operational HR responsibilities with a genuine passion for people development, culture building and employee wellbeing.

The successful candidate will be joining a dynamic and fast-paced hospitality environment where no two days are the same.

KEY RESPONSIBILITIES

Recruitment & Talent Acquisition

• Coordinate recruitment activities across the business
• Draft and post job advertisements
• Screen applications and coordinate interviews
• Assist hiring managers throughout the recruitment process
• Facilitate onboarding and induction programmes for new employees
• Ensure a positive candidate experience throughout the hiring journey

Employee Relations

• Act as a trusted point of contact for employees
• Assist with employee queries and HR-related matters
• Support managers with employee relations issues
• Help foster a positive and productive working environment
• Promote open communication and employee engagement initiatives

Performance Management

• Assist with performance review processes
• Support managers in setting goals and performance expectations
• Track performance management activities and documentation
• Assist in identifying development opportunities for employees
• Contribute to succession planning initiatives

Learning & Development

• Coordinate training and development initiatives
• Identify skills development opportunities
• Assist with employee growth and career development programmes
• Support leadership and customer service training initiatives
• Maintain training records and documentation

Compensation & Benefits Administration

• Assist with payroll administration processes
• Support employee benefits administration
• Maintain employee records and personnel files
• Assist with leave management and employee documentation
• Ensure accurate HR record keeping

Compliance & HR Administration

• Ensure compliance with labour legislation and company policies
• Maintain employee documentation and HR records
• Assist with policy development and implementation
• Prepare HR reports and management information
• Support audits and compliance-related activities
• Ensure HR processes remain accurate, organised and up to date

Employee Engagement & Culture

• Support employee wellness and engagement initiatives
• Assist with staff events and recognition programmes
• Help build a positive, inclusive and high-performing workplace culture
• Contribute to initiatives that improve employee satisfaction and retention

MINIMUM REQUIREMENTS

Qualifications

• Relevant Human Resources qualification
• Hospitality qualification advantageous

Experience

• Minimum 2 years HR experience in a similar role
• Hospitality industry experience highly advantageous
• Experience within a service-driven environment preferred
• Exposure to recruitment, employee relations and HR administration
• Experience supporting multiple departments and stakeholders

ESSENTIAL SKILLS

Human Resources

• Recruitment and onboarding
• Employee relations
• HR administration
• Performance management support
• Payroll administration exposure
• Labour legislation knowledge
• Training coordination

Communication

• Excellent verbal and written communication skills
• Strong interpersonal abilities
• Professional and approachable manner
• Ability to engage effectively with employees at all levels

Organisational Skills

• Strong attention to detail
• Excellent administrative capability
• Ability to prioritise multiple responsibilities
• Strong planning and coordination skills
• Ability to work effectively under pressure

Personal Attributes

• People-focused and approachable
• High levels of professionalism and integrity
• Positive and engaging personality
• Strong problem-solving ability
• Proactive and self-motivated
• Adaptable and resilient
• Strong emotional intelligence
• Passionate about people development and culture

WHO WILL SUCCEED IN THIS ROLE?

This role is ideal for someone who genuinely enjoys helping people succeed.

You are organised, professional and approachable, with the ability to build trust and credibility across all levels of an organisation.

You enjoy creating positive employee experiences, supporting managers and helping develop a workplace culture where people feel valued, engaged and motivated.

You are comfortable balancing administrative responsibilities with people-focused initiatives and understand the critical role HR plays in supporting business success.

Most importantly, you are someone who takes ownership, maintains high standards, continuously seeks opportunities to improve and genuinely cares about people.

ADDITIONAL REQUIREMENTS

• Own reliable transport
• Own cellphone
• Based in Cape Town
• Willingness to work within a hospitality environment where flexibility is sometimes required
• Strong computer literacy

PACKAGE

R25,000 – R30,000 CTC per month (dependent on experience)

Cape Town, Western Cape

Permanent | Full-Time

This opportunity offers the chance to join a fast-growing hospitality and lifestyle business where people, culture and employee experience are viewed as strategic drivers of success.

In addition to a competitive salary package, the successful candidate will have the opportunity to contribute to a dynamic and evolving environment that offers exposure across multiple business functions, meaningful career development opportunities and the ability to make a genuine impact on the employee experience and organisational culture.

WHY JOIN THIS OPPORTUNITY?

• Join a rapidly growing hospitality and lifestyle business
• Be part of a people-focused and collaborative culture
• Exposure to a dynamic and fast-paced environment
• Significant opportunity for professional growth and development
• Work alongside passionate and driven professionals
• Play a key role in shaping employee experience and organisational culture
• Make a meaningful impact within a growing business

To apply, please send your CV to: ***email_hidden***