Supervisor: Staff Loans

The successful candidate will be responsible for the following key performance areas:

• Plan the work for the team, using discretion in defining and prioritising team members’ tasks.

• Supervise the section’s administrative processes, ensuring adherence to relevant legislation, regulations and SARB policies.

• Engage with relevant stakeholders and clients, both within the SARB and external, displaying service orientation in own work as well as the ability to handle queries and convey/explain information clearly.

• Ensure adherence to controls.

• Ensure that work is performed independently within established practices as well as given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines in executing own tasks.

• Diagnose problems and either choose or modify routines to deal with them, displaying the ability to provide solutions for problems within a defined context.

• Supervise and review the calculations, accounting input and data captured by team members, ensuring accuracy, completeness and timeous delivery.

• Proactively broaden own knowledge in loans administration, displaying a willingness to improve processes, methods and practices.

• Provide guidance and coaching to support the development of the team.

• Review staff loan applications, payroll and loan administration inputs as well as payments.

• Review the monthly reconciliations to ensure accuracy, completeness and timeous submission thereof.

• Provide input in process enhancements and automation to improve efficiencies.