Salesforce - Support Analyst

Salesforce Support Analyst

Interpath Gurugram, India & Cape Town, WC, South Africa

Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring.

We offer the full spectrum of restructuring services from business performance improvement and value creation through to stress, distress and insolvency offerings. Our advisory practice consists of corporate finance, transaction services, valuations, debt advisory, tax, pensions, forensic accounting and e-discovery services.

We help our clients create, defend, preserve, sustain and grow value through the cycle. We work with businesses and their stakeholders across all areas of the market, from regional SMEs all the way up to large, complex multi-national organisations.

Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, India, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong and Singapore. By 2030 we aim to be one of the world’s leading advisory firms with a truly global footprint.

Role Overview

Interpath Advisory is seeking a Salesforce Support Analyst to join our Sales & Business Development function, working closely with IT. This is an entry-level opportunity for someone looking to develop their Salesforce and CRM skills in a business-facing role.

You will support the day-to-day use of Salesforce across Sales and Business Development teams, helping ensure data is accurate, users are supported, and reporting provides clear insight into the firm’s pipeline and performance.

You will receive hands-on experience across reporting, data management, and user support, with opportunities to grow your Salesforce expertise over time. This role does not involve Salesforce development or code changes but plays an important role in supporting business processes and improving user adoption.

Responsibilities

Salesforce Support & User Assistance

• Provide first-line support to Salesforce users, responding to queries and helping resolve issues.
• Assist with onboarding new starters, including basic Salesforce training and guidance.
• Support users in following best practices for data entry and system usage.
• Help maintain user documentation, guides, and FAQs.

Reporting & Dashboards

• Build and maintain basic Salesforce reports and dashboards under guidance.
• Work with stakeholders to understand reporting needs and translate them into simple outputs.
• Support the production of regular pipeline and performance reports for Sales teams.

Data Quality & Maintenance

• Perform regular data checks and basic data cleansing activities.
• Maintain and update account, contact, and opportunity data to ensure accuracy.
• Identify and flag data quality issues to senior team members.
• Support adherence to data standards and processes.

Pipeline Support

• Assist with maintaining the Salesforce pipeline, ensuring opportunities are up to date.
• Support Sales teams in keeping records accurate and complete.
• Help prepare information for pipeline reviews and reporting.

Collaboration & Learning

• Work with IT and senior Salesforce team members to support testing of system updates.
• Provide feedback on common user issues and areas for improvement.
• Continuously develop Salesforce knowledge and skills.

Requirements

Essential Experience Required

Experience

• 2+ years’ experience in a Salesforce support role
• Interest in Salesforce, data, and business systems.

Technical Skills

• Basic understanding of CRM systems (Salesforce preferred).
• Comfortable working with data in spreadsheets or systems.
• Willingness to learn report and dashboard creation.

Skills & Attributes

• Strong attention to detail, particularly when working with data.
• Good communication skills and willingness to support colleagues.
• Eagerness to learn and develop new skills.
• Organised and able to manage multiple small tasks.
• Positive, proactive, and team-oriented approach.

Desirable

• Exposure to Salesforce (e.g., through previous role, education, or self-learning).
• Experience working in a professional services or corporate environment.
• A proven track record of supporting a CRM system in a similar role.

Values

Our four core values are the cornerstones of culture at Interpath and steer everything from everyday decisions to larger strategic initiatives. Our Interpath Values are;

Do the right thing

- Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular.

All hands on deck

- stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork.

Passion drives success

- The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win.

Embrace different

- cultures to mindsets, we welcome all. We believe that people are equal, but not the same.

Benefits

Benefits

At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; https://interpath.com/careers/company-benefits/&data=05|02|[email protected]|b6a12271fe4841f8b19108dd7394a024|4eba7b8d98514cb4a0704293c9fb3646|0|0|638793804348247845|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=61ClLA0iNNWwfaa5O+aG0DzEDDRARNwqRYJoJMLaPHI=&reserved=0" target="_blank" rel="nofollow noreferrer noopener">Company Benefits - Interpath

Unsolicited Resumes from Third-Party Recruiters

Please note that Interpath do not accept unsolicited resumes from third-party recruiters. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Interpath will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.