Health Product Manager

Role Purpose

The Health Solutions Product Manager is accountable for the end to end design, development, implementation and optimisation of health solution initiatives within an allocated portfolio.

The role is responsible for identifying clinical, operational and claims related risks that may impact scheme solvency, client value and health outcomes. Using a structured design thinking methodology, the Product Manager must define problems, formulate hypotheses, assess feasibility, and translate solutions into commercially viable, scalable and governance compliant product features.

The Product Manager owns stakeholder relationships relevant to their portfolio and serves as the single accountable lead for delivery, monitoring and optimisation. The role requires disciplined execution, measurable performance tracking and proactive risk management to ensure sustainable financial and clinical impact.

Requirements

• A tertiary clinical qualification (e.g. BCur, BPharm, MBChB or equivalent).
• Postgraduate business qualification is advantageous.
• 7 to 10 years experience within medical schemes, managed care or health risk environments.
• Proven experience in product development, solution design or cross functional project leadership.
• Strong understanding of medical scheme legislation and funding models.
• Demonstrated experience in business case development and financial impact modelling.

Duties and Responsibilities

• Problem definition and needs discovery
• Clinical and financial risk assessment
• Feasibility analysis
• Pilot design and testing
• Governance alignment
• Implementation planning
• Post implementation review
• Translate business and technical requirements into clear roadmaps with defined milestones, accountability and measurable outputs.
• Identify required human, technical and financial resources and secure alignment before implementation.
• Monitor project progress and proactively adjust timelines, scope or specifications where risks emerge.
• Ensure all initiatives meet governance, compliance and audit requirements before release.
• Define clear KPIs for each initiative including utilisation, cost impact, clinical outcomes and operational efficiency.
• Establish monitoring dashboards and provide structured monthly performance reporting with actionable insights.
• Close the loop on initiatives by conducting formal post implementation reviews and recommending optimisation actions.
• Build and independently manage relationships with internal and external stakeholders relevant to the portfolio.
• Serve as the accountable owner for stakeholder queries, escalations and performance concerns related to assigned initiatives.
• Present solution proposals and performance updates to management, clients or governance forums where required.
• Engage proactively with stakeholders to identify changing needs and recommend structured adjustments to service offerings.
• Ensure effective rollout and utilisation of solutions across relevant business units.

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