Senior Consultant - ACC

Contract (i.e. Perm/FTC/Part-Time): Permanent

Team: Africa Coordination Centre (ACC)

Office Location: Johannesburg

Documents Required

Candidates are required to submit an updated CV together with a copy of their South African ID document or valid work permit. In addition, candidates must indicate on their CV all languages spoken, as well as their level of proficiency in each language (e.g. basic, intermediate, advanced, or fluent). Applications that do not include the required documentation and information will be regarded as incomplete and will not be considered further. Preference may be given to suitably qualified candidates from designated groups in accordance with the Company's Employment Equity objectives.

The Role

In this role, you will play a key role in delivering high-quality immigration services to clients across Africa. You will manage a varied portfolio of cases, providing expert guidance and ensuring applications are handled accurately, efficiently, and in line with relevant immigration requirements. Working closely with clients, vendors and stakeholders across multiple jurisdictions, you will be required to build trusted relationships, solve complex immigration challenges, and contribute to exceptional client service. In addition, you will play a key role in supporting operational delivery within the team, taking ownership of complex or high-pressure matters, and stepping in to guide and coordinate activity where required. This role requires a proactive, solutions-driven individual who can operate with a high degree of autonomy and support leadership in maintaining service quality and team performance. This extends to supporting the development of junior team members, sharing knowledge and best practices, and driving continuous improvement within the team. This is an excellent opportunity for an experienced immigration professional who thrives in in a fast-paced, international, evolving environment and is confident stepping in to lead and stabilise delivery where required while making a meaningful impact for clients and colleagues.

What Your Day Will Look Like

• Manage a portfolio of immigration matters across multiple African jurisdictions, ensuring cases are progressed accurately and within agreed timelines
• Serve as a trusted point of contact for clients, providing clear guidance and practical immigration solutions
• Prepare, review and oversee immigration applications and supporting documentation to ensure compliance with local requirements
• Monitor case progress and maintain accurate records and reporting throughout the immigration process
• Take ownership of complex, high-risk or time-sensitive cases, ensuring issues are resolved proactively
• Drive accountability on cases, ensuring deadlines and commitments to clients are consistently met
• Identify and resolve case-related issues, escalating complex matters where appropriate
• Build and maintain strong client relationships through responsive communication and high-quality service delivery
• Support coordination of team workload, identifying pressure points and assisting in balancing priorities
• Support and mentor junior team members, sharing knowledge and providing guidance on casework and best practices
• Collaborate with colleagues across regional and global teams to deliver seamless client support
• Contribute to process improvements that enhance efficiency, consistency and the overall client experience
• Stay up to date with immigration developments and regulatory changes across the region
• Support business development initiatives by contributing expertise, insights and client-focused solutions

The Team

The Africa Immigration Team is responsible for coordinating and delivering immigration services across multiple countries throughout the African region. The team works closely with clients, government authorities, and internal stakeholders to manage a wide range of immigration matters, ensuring compliance, consistency, and high-quality service delivery across jurisdictions. As a regional function, the team plays a key role in supporting both local and multinational clients with their immigration needs throughout Africa.

Essential Criteria

What we are looking for

• More than 5 years’ experience in immigration is required, and a Bachelor’s degree in a related field
• Knowledge and experience of sub-Saharan African jurisdictions is required (ideally, with competencies in SADC and immigration processes)
• Proven experience managing complex cases independently while maintaining a high level of accuracy and attention to detail, and consistently meeting deadlines
• Strong client relationship management skills and professional confidence and presence when engaging with senior clients and internal stakeholders
• Exceptional problem-solving skills, complemented by a proactive and solution-focused approach to adversity
• Strong commitment to accountability and dedication to achieving client delivery and team objectives
• Excellent written and verbal communication skills, with the ability to explain complex information clearly and professionally
• Demonstrated ability to mentor or support junior team members and contribute positively to a collaborative team culture
• Language proficiency in Swahili, French or Portuguese is advantageous
• Experience in relocation services in sub-Saharan Africa is advantageous

What We Offer

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

Benefits

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our South Africa offerings include:

• Competitive Salary: We offer salaries that reflects your skills and experience
• Health and Wellness: Medical aid scheme, gap cover, employee assistance programme and free Headspace membership
• Protection and Security: Provident fund, group life insurance, funeral cover, disability and critical illness cover
• Time Away from Work: In addition to 20 days annual leave and public holidays, we birthday leave, study leave and enhanced maternity leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of three days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need.

What To Expect

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least three stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who We Are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.