Quality Assurance Officer

• Tshwane, ZA
• Full-Time
• Networks - Operations

• Job Openings
• Quality Assurance Officer

Are you detail-oriented, technically minded, and passionate about maintaining high-quality network infrastructure standards? Join our Networks team as a Quality Assurance Officer in Tswhane to play a critical role in ensuring the quality, compliance, and workmanship of Herotel’s fibre and wireless network infrastructure projects.

The key purpose of this role is to conduct on-site quality inspections, monitor construction and maintenance standards, identify non-conformances, and ensure consistent quality execution across fibre, wireless, POP, and fibre-to-tower environments.

What you’ll do

• Inspect new fibre builds including trenching, ducting, cable pulling, jointing, splicing, and civil works to ensure compliance with Herotel standards
• Conduct audits on existing fibre infrastructure, identifying deterioration, non-conformances, and quality concerns across cable routes, chambers, splice enclosures, and duct integrity
• Verify fibre-to-mobile-tower builds against Herotel and tower-owner standards, including civil works, cabling, and terminations
• Inspect Herotel POP sites to ensure compliance with equipment installation, cable management, labelling, rack layouts, power, earthing, and environmental standards
• Log, track, and follow up on fibre and POP defects with relevant internal teams to ensure timely remediation
• Inspect new wireless network construction including tower erection, equipment mounting, antenna alignment, cabling, earthing, and civil works
• Conduct audits on existing wireless infrastructure to identify defects, unsafe conditions, and deviations from standards
• Verify RF cable management, weatherproofing, labelling, antenna mounting, earthing systems, and enclosure standards across wireless sites
• Coordinate with Networks teams to ensure corrective maintenance activities are tracked and resolved effectively
• Verify that all contractors and internal teams comply with approved construction methods, material specifications, and safety standards
• Conduct quality checks on customer installations to ensure fibre and wireless installations meet Herotel quality standards
• Maintain a strong on-site presence during construction and maintenance activities to monitor workmanship and adherence to standards
• Serve as the Herotel quality representative on-site for both contractor and internal project activities
• Liaise with Networks, Planning, and project management teams to align on project-specific quality expectations and handover requirements
• Escalate contractor non-conformances and recurring quality issues to the Operations Executive and project management teams in real time
• Escalate quality concerns identified within internal Herotel activities to the QA Manager for resolution
• Ensure all teams maintain safe, compliant, and organised work environments, including working-at-heights compliance on tower sites
• Verify competency and workmanship standards of specialist subcontractors including tower erection, directional drilling, fibre splicing, and POP installations
• Compile and submit accurate daily and weekly quality inspection reports to project management teams
• Maintain accurate records of inspections, sign-offs, defect logs, and corrective actions on Herotel systems
• Execute operational activity plans according to required speed, quality, cost, safety, and time standards
• Participate in Level-1 MOS meetings and provide feedback on progress, quality concerns, and operational blockers
• Identify operational improvement opportunities and escalate them through the appropriate channels
• Uphold Herotel policies, governance standards, and operational best practices at all times

What you’ll need

• Matric (Grade 12)
• Minimum 2 years’ experience within a fibre or telecommunications construction environment
• Experience in quality assurance, site inspection, or project management support advantageous
• Hands-on experience with fibre network builds including FTTH, FTTB, and FTTX environments advantageous
• Experience with wireless infrastructure including tower builds, microwave links, LTE/5G base stations, or similar environments beneficial
• Familiarity with fibre-to-tower/mobile backhaul projects advantageous
• Experience working in POP environments including cable management, rack installations, labelling standards, and equipment inspections beneficial
• Experience conducting quality audits on live fibre or wireless infrastructure advantageous
• Experience working alongside both internal technical teams and external contractors beneficial
• Strong communication and interpersonal skills with the ability to engage effectively across multiple teams and stakeholders
• Ability to work independently on-site with minimal supervision while maintaining high-quality standards
• Strong attention to detail and results-driven mindset
• Ability to work well under pressure in fast-paced construction and maintenance environments
• Analytical thinking and basic problem-solving skills to identify and escalate quality deviations effectively
• Ability to read and interpret network drawings, technical specifications, rack layouts, and site plans
• Resilient, adaptable, and comfortable working across outdoor civil sites, tower environments, and indoor POP facilities
• Basic computer literacy for reporting and system data capture
• Valid driver’s license essential
• Willingness and ability to travel extensively between project sites
• Relevant qualification in Telecommunications, Civil Engineering, Quality Management, Electrical Engineering, or related field advantageous
• Working at Heights certification advantageous
• Project Management certification beneficial

What we offer

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.