Senior Manager Regional Retail

Midas is searching for a Senior Manager: Regional Retail to join the team in Menlyn . The purpose of this position is to ensure growth and success for the branches, reach financial targets and profits.

Requirements

• Grade 12 / matric essential
• Degree / Diploma in Business Management or Marketing advantageous
• 5-8 years’ knowledge and experience of sales and marketing of Commercial Vehicle Parts
• Management Skills
• Customer Orientation
• Negotiation Skills
• Understanding of HR and IR policies and processes
• Excellent Communication Skills, both written and verbal
• Organizational skills
• Computer literate
• Administrative skills
• Coaching and mentoring

Profitability and Cost Control

• Ensure department achieves budget objectives by continuous examination of operating controls
• Manage the department efficiently
• Maintain effective control of expenses in line with budget objectives
• Ensure all outstanding debts are collected expeditiously
• Ensure all parts purchased are controlled and sold at a profit
• Review pricing policies, labour rates, fleet discounts, parts pricing and other company and factory policies
• Monitor all warranty claim submissions and requisite credits and take action as required

Customer Satisfaction

• Improve the quality of Customer Service and Retention by enhanced facilities
• Improve Sale people skills by effective marketing and ongoing staff training
• Maintain records of Customer complaints
• Maintain and / or congratulation for use and action as required

Staffing

• Establish the levels of staff required to achieve budget
• Recruit, select and train staff
• Ensure that training standards are fully maintained so that future manpower requirements are covered
• Establish training needs, plan programmes and maintain records of training and costs thereof
• Conduct staff performance appraisals twice a year and ensure that action is taken on results thereof
• Conduct staff meetings

Marketing and Sales

• Draw up and initiate marketing plans
• Instigate and operate advertising and promotional activities with the Marketing department

Asset Control

• Ensure that premises and equipment and other assets are controlled and used effectively
• Establish adequate safety and security procedures to protect property and personnel
• Check all equipment for condition and accuracy of diagnosis

Housekeeping and Safety

• Be familiar with the BSOPs and Delegation of Authorities/Limits
• Implement and ensure compliance with safety rules, legislation and environmental concerns
• Ensure that the general appearance of the department/branch is of the highest standard
• Ensure that all clerical functions within the department are carried out in accordance with policies
• Review with departmental activities and reporting structures

General

• Attend functions
• Perform any other reasonable duties which may be required
• Promote the SOP in all aspects of the operation