Specialist: Digital Solutions Engagement

Structural Information

Job number: 10031743

Job title: Specialist: Digital Solutions Engagement

Job grade: S5

Group/ BU: CSB

Division: Digital Solutions

Span of control: 0-5

Reports to: Senior Management

Core Description

Responsible for supporting the implementation and operational management of customer engagement, gamification, loyalty, campaign and partner-funded commercial initiatives across Telkom’s digital ecosystem to drive customer acquisition, retention, ARPU uplift, customer engagement and digital revenue growth objectives. Support the identification and onboarding of commercial partners and engagement opportunities that contribute towards revenue generation, customer value creation and monetisation of Telkom’s digital engagement capabilities.

Job Responsibilities

• Implementation and operational management of customer engagement, gamification, loyalty, campaign and partner-funded commercial initiative Support the identification and onboarding of strategic engagement and promotional partners. Assist with the commercialisation of engagement platforms and partner-funded campaigns. Support sales enablement activities related to engagement solutions and digital campaigns. Coordinate with commercial and sales teams to package and position engagement opportunities for partners. Assist with revenue tracking and reporting related to engagement and promotional activities. Support the development of value propositions for customer engagement and campaign offerings. Contribute towards achieving campaign-related commercial and revenue targets.

Core Competencies

Functional Knowledge/ Skills

Customer Engagement & Loyalty

Campaign Coordination

Gamification Platforms

Digital Channels

Customer Segmentation

Reporting & Analytics

Stakeholder Coordination

Vendor Management

Customer Experience Principles

Agile Delivery

Competencies (Behaviour)

Commercial & Sales Support

Revenue Growth Principles

Partner Commercialisation

Business Development Awareness

Solution Positioning & Value Proposition Development

Customer Focus

Collaboration

Planning & Organising

Accountability

Problem Solving

Communication Skills

Attention to Detail

Adaptability

Results Orientation

Certifications

• None

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate

Experience

5 Years relevant experience

Additional Information

Qualifications And Experience

Qualification in Business, Marketing, Commerce, Sales, Digital Media, Information System or related field.

A qualification in Digital Marketing, Sales Management, Customer Experience, Business Development or Commercial Management will be advantageous.

Experience supporting customer engagement initiatives, partner-funded campaigns, customer-facing digital solutions or commercial digital products.

Experience working with cross-functional teams

including sales, commercial, marketing, IT, vendors and operational stakeholders.

Exposure to partner management, revenue-generating campaigns, customer acquisition initiatives or digital commercialisation activities will be advantageous.

Experience in campaign performance reporting, customer analytics, and engagement optimisation will be advantageous.

Special Requirements

Ability to engage with commercial partners and internal sales stakeholders.

Ability to work in a fast-paced customer engagement and campaign environment.

Availability during campaign launches, promotional periods and partner activations.

Strong presentation and stakeholder engagement capability.

Special Requirements

Physical Requirements

• None

Key Stakeholders

Internal Stakeholders

Consumer Business Unit

CVM (Customer Value Management)

Sales & Distribution Teams

Digital Solutions Team

Marketing & Brand Teams

IT & Technology Teams

Data & Analytics Teams

Customer Operations & Support Teams

Finance

Procurement

Legal & Risk

Product Management Teams

External Stakeholders

Strategic Engagement Partners

Campaign & Rewards Partners

Advertising & Media Partners

Digital Platform Vendors

Loyalty & Gamification Partners

Technology Service Providers

Commercial & Sponsorship Partners

Agencies and Solution Integrators