Customer Service Advisor

We’re Hiring: Customer Service Advisors (Webchat & Voice)

Join Huntswood – A ResultCX Company

Are you a confident communicator with a passion for customer service?

Do you thrive in a fast‑paced environment and love creating WOW moments?

If your answer is YES, then this is your next big opportunity!

What You’ll Do

• Manage multiple webchat conversations while handling inbound calls professionally
• Deliver high‑quality service in line with performance standards and SLAs
• Build rapport and trust with customers using clear, empathetic communication
• Resolve customer issues at first point of contact
• Maintain exceptional accuracy and attention to detail
• Ability to de-escalate customer complaints by resolving expressions of dissatisfaction at first point of call

What You Bring

• Matric / NQF Level 4
• Clear credit & criminal record
• Computer literate
• Minimum 1 year experience in customer service (webchat + voice)
• Understanding of UK market (insurance experience is a bonus!)
• Strong written and verbal communication skills
• Ability to adapt to different customer needs

Why You’ll Love Working With Us – Benefits

Joining Huntswood means being part of a company that puts people first. Our benefits include:

• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong

Ready to Step Into Your Next Big Opportunity?

If you're driven, customer-focused, and ready to join a dynamic global team, we want to hear from you!

Apply today and be part of something incredible with Huntswood.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work every day like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”