Front office reception

Recruiter

Hospitality Hire

Job Ref

CPT000254/AW

Date posted

Thursday, June 4, 2026

Location

Cape Town, South Africa

SUMMARY

Front Office Receptionist

Location: Cape Town

Employment Type: Full-Time, Permanent

About The Role

A luxury hotel is looking for a warm, polished and energetic Front Office Receptionist to be the face of their brand. You will create memorable first impressions, handle guest needs efficiently and keep the front desk running with calm, professional precision in a high-energy environment. A genuine love for people and a natural ability to problem-solve under pressure are what set the ideal candidate apart.

POSITION INFO

What You Bring

• Recognised Hospitality qualification preferred
• At least 1 to 2 years experience in a receptionist role within a 4 or 5-star hotel
• Proficiency in Microsoft Office and Opera (essential)
• Excellent telephone and email etiquette
• Confident, calm and professional demeanour
• Sound financial acumen
• Strong organisational and planning skills
• Positive and friendly attitude with excellent communication skills
• Ability to multitask in a fast-paced, pressurised environment
• Flexible availability including weekends, public holidays and evenings

What You Will Do

• Manage all front desk operations including guest registration, check-ins and check-outs
• Promptly and professionally address guest enquiries, requests and concerns
• Provide information about hotel services, amenities and local attractions
• Manage reservations, cancellations and room assignments
• Process payments, handle cash and maintain accurate financial records
• Complete all end-of-day activities and reporting
• Use Opera PMS for all guest information management
• Answer emails and assist guests with enquiries and invoicing
• Maintain a tidy and organised front desk area at all times