Reservations agent - air crew

Recruiter

Hospitality Hire

Job Ref

CPT000255/AW

Date posted

Thursday, June 4, 2026

Location

Cape Town, South Africa

SUMMARY

Reservations Agent – Aircrew & Ad Hoc Segments

Location: Cape Town

Employment Type: Full-Time, Permanent

About The Role

A high-volume hotel operation is seeking an experienced Reservations Agent to manage all aircrew, contracted and ad hoc business segments. This role demands precision, speed and the ability to manage complex logistics under pressure. If you have a strong background in large hotel environments, specialist segment management and fast-turnaround reservations processing, this is the role for you.

POSITION INFO

What You Bring

• Minimum 3 to 5 years experience in hotel reservations or hotel operations
• Previous experience within a 200-plus key hotel environment (essential)
• Proven experience managing aircrew and all business segments
• Strong understanding of hotel billing procedures and invoicing
• Experience using PMS and hotel reservation systems
• Advanced Microsoft Excel and strong computer literacy
• Excellent administrative and organisational skills
• Strong attention to detail and financial acumen
• Strong relationship-building and communication skills
• Ability to work independently and under pressure with quick turnaround times

What You Will Do

• Manage all reservations for aircrew, shipping crew, mining, production, project and ad hoc contracted business
• Process high-volume reservations accurately within strict turnaround times
• Manage rooming lists, manifests, crew allocations and last-minute amendments
• Coordinate all booking changes, extensions, cancellations and operational requests
• Maintain accurate billing instructions, contracted rates and client profiles
• Verify all charges and billing instructions prior to invoicing
• Liaise with airline coordinators, shipping agents, travel partners and corporate stakeholders
• Coordinate transport schedules, meal requirements and VIP logistical arrangements
• Prepare daily, weekly and monthly production and reservations reports
• Maintain audit-ready documentation and accurate filing systems