Reservations Specialist

Recruiter

Hospitality Hire

Job Ref

CPT000251/AW

Date posted

Thursday, June 4, 2026

Location

Cape Town, South Africa

SUMMARY

Reservations Specialist – All Segments

Location: Cape Town

Employment Type: Full-Time, Permanent

About The Role

A premium 4 and 5-star hotel is looking for a Reservations Specialist with the expertise to manage and convert reservations across all business segments. You will maximise room revenue, deliver exceptional customer service and act as a key liaison between guests, sales and operations, all while keeping every booking accurate and every guest experience seamless from first contact to arrival.

POSITION INFO

What You Bring

• Hospitality qualification or equivalent preferred
• Minimum 3 to 5 years hotel reservations experience within a 4 or 5-star environment
• Proven experience handling and converting all reservations segments
• Strong knowledge of Opera (essential)
• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills in English
• High level of attention to detail and accuracy
• Exceptional administrative skills
• Ability to work under pressure and meet deadlines
• Flexible availability including weekends and public holidays

What You Will Do

• Manage all reservation enquiries across all business segments
• Process, modify and confirm reservations accurately via email, telephone and online platforms
• Monitor room inventory, availability, rates and booking patterns to maximise occupancy and revenue
• Handle cancellations, amendments, no-shows and rebookings efficiently
• Liaise with Sales and Events teams on contracts, allocations, room blocks and cut-off dates
• Manage rooming lists, billing instructions, deposits and special requests for groups
• Prepare daily, weekly and monthly reservations reports
• Upsell room categories and hotel services where appropriate
• Collaborate with Front Office, Housekeeping, Sales and Finance teams for seamless guest experiences

Ensure all payments, deposits and billing instructions are processed correctly