Soft Services Manager

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

Conduct regular site inspections and audits to ensure that all services are delivered according to contractual obligations, agreed standards, and quality benchmarks. Investigating security breaches, accidents, and safety hazards, then documenting them in regular reports.

What will you bring

• PSIRA Grade B or A
• 5-years relevant experience (minimum)
• Experience within the Facilities Management field, security, health and safety is preferable
• ISO 9000 Audit preparation and experience

Skills required:

• Advanced Computer literacy (MS Office – Excel, Word, PowerPoint)
• Security Incident Reporting
• Report preparation
• Presentation skills (Power point)
• Administration skills
• Strong communication, leadership, and knowledge of safety procedures and technology like CCTV monitoring systems
• Excellent written and verbal communication skills

Knowledge required:

• Knowledge in ISO 45001 & ISO 9000 clauses
• Incident reporting
• Standard Operating Procedures on site
• KPI requirements for site ie OHS safety walk
• Dynamic risk assessment
• Hazard Report

What you will be doing

Client and Vendor Relations

• Client Liaison
• Vendor Management

Quality Control and Service Standards

• Inspections and Audits
• Service Level Agreements (SLAs)
• Complaint Resolution

People Management and Supervision

• Training & Scheduling
• Performance Tracking
• Vendor Management

Reporting and inspections

• OP61 and OP63
• Analyse and interpret OHS information
• Compile reports for Facilities Manager and Co-ordinator
• OHS Safety walks
• Security site checks
• Audits

Health, Safety, and Compliance:

• Safety Adherence
• Risk Management

Key Performance Indicators (KPIs) to Track

• Cleanliness Scores
• Response Times
• Compliance & Security tracking
• OHS score

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.