Coordinating Nurse

Company overview and purpose of the role

International SOS is the world's leading medical & travel security services company. We are in the business of saving and protecting lives. More than 11,000 multi-cultural medical, security and logistics experts stand by to provide support and assistance from over 1,000 locations in 90 countries

The role involves coordinating and facilitating effective communication and collaboration between clients, physicians, hospitals, and various ancillary healthcare providers to ensure seamless service delivery and positive case outcomes. The successful candidate will play a pivotal role in ensuring that all medical interactions are handled efficiently, professionally, and in alignment with organizational standards.

Key Responsibilities for the role

The Coordianting Nurse will be responsible for (but not limited to):

• Manage and coordinate medical support services across aviation, maritime, and remote environments, ensuring effective case management and positive patient outcomes.
• Conduct medical assessments via telephone or telemedicine, providing clinical advice and determining fitness to fly, travel, or return to work.
• Coordinate care with clients, physicians, hospitals, and global assistance centres, including arranging referrals, evacuations, and repatriations where required.
• Monitor patient treatment, hospitalisation, and recovery to ensure appropriate care, safe discharge, and readiness to return to duties.
• Escalate complex or high-risk cases in accordance with established protocols and provide clinical guidance to non-medical personnel in remote or offshore settings.
• Support pre-travel medical planning and respond to client queries regarding health risks, treatment options, and travel safety.
• Maintain accurate case documentation and ensure all medical information is handled in strict confidence in line with regulatory requirements.
• Apply cost containment principles while maintaining high standards of care and service delivery.

Occupational Health & Work Health Services

• Deliver occupational health services aligned with industry standards, including injury and illness case management and return-to-work planning.
• Provide medical guidance to on-site personnel and remote stakeholders, ensuring appropriate care for both emergency and non-emergency situations.
• Support workplace injury management, including classification, reporting, and tracking in line with OH&S, OSHA, and relevant client guidelines.
• Assess medical information to determine fitness for duty, including any work restrictions or rehabilitation requirements.
• Coordinate with internal medical teams and assistance centres to ensure continuity of care and effective case oversight.
• Contribute to safe workplace practices by adhering to organisational health and safety policies, participating in training, and promoting a culture of safety.

Qualification and Experience Requirements

Qualifications:

• Nursing diploma / degree – Registered Nurse (RN) essential
• Current registration with South African Nursing Council (SANC)
• Current and Valid ACLS, PALS, ITLS
• Postgraduate qualification in ER or ICU will be advantageous

Experience:

• Minimum of 5 years recent working experience in ICU or ER
• Experience relating to Medical Assistance, Cruise ship, Aviation, Maritime, Travel Medicine, Telephonic Advice/ Telemed is highly advantageous
• Due to the essential nature of the position, this person must be able to work in a shift environment

Why Join International SOS

• Global Impact & Purpose-Driven Work

  Be part of an organisation dedicated to protecting people’s health, safety, and wellbeing worldwide, making a meaningful difference in critical situations.

• International Exposure

  Work with a diverse global client base across industries gaining valuable international experience.

• Dynamic & Fast-Paced Environment

  Engage in challenging and varied work where no two days are the same, enhancing problem-solving skills and professional growth.

• Career Development Opportunities

  Access continuous learning, training, and career progression within a globally recognised organisation.

• Collaborative & Multidisciplinary Teams

  Work alongside expert medical professionals, operational experts, and global assistance teams, fostering a supportive and knowledge-sharing environment.

• Innovation in Healthcare & Risk Management

  Be at the forefront of telemedicine, global medical assistance, and integrated risk management solutions.

• Reputation

  Join a well-established and trusted global leader with decades of experience in delivering medical and security services.

• Employee Support & Wellbeing

  Benefit from a company that prioritises employee wellbeing, safety, and professional support.