Agent: Merchant Support

Capitec

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

To see what life at Capitec is all about and complete a short assessment, please click here!
Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience

MINIMUM

School leavers are eligible to apply for this role.

IDEAL

Customer service experience and administration in a Business Services environment
Technical Support via a call centre
1 - 2 years inbound and outbound contact centre

Qualifications (Minimum)

Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal Or Preferred)

Certification in Communication

Knowledge

MINIMUM

School leavers are required to have subjects related to business management or communication.

IDEAL

Call centre processes and procedures.
Customer care and service protocol
Technical knowledge (systems and software)
Understanding of business services banking products.

Skills

Communications Skills
Attention to Detail
Problem solving skills
Influencing Skills
Interpersonal & Relationship management Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.