IT Technician

We are searching for an experienced IT Technician at our Centurion facility.

Primary Duties And Responsibilities

Job Purpose

Hardware and software support for all contract and adhoc clients.

Key Responsibilities

IT Support

• Set up computers and necessary peripheral devices (routers, printers etc.) as well as configure appropriate software and functions according to specs.
• Evaluate network performance issues, including availability throughput, and latency, and then define and implement appropriate network policies and procedures.
• Upgrade operating systems, applications, and other system components as needed based on vendor recommendations and testing and in line with company policies.
• Engage in regular troubleshooting activities, resolve problems and connectivity issues, and mitigate operational risks.
• Provide general end user IT support to office staff as well as field staff.
• Ensure clients and Team are regularly updated on progress of Tickets.
• Provide administrative support services for desktop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployment, and security updates.
• Make sure all IT equipment is added to Asset Register and updated.

IT Support

• Mobile Device Support. (Procure, Setup & Remote Support)
• Network support. (Install, Troubleshoot & Maintain)
• Office 365 Administration.
• Printing/Scanning support (IP printing, shared network printing, local printers etc)
• Connectivity support (3G/LTE/Fibre/wireless APs etc)
• Collections and Deliveries of Hardware, software, printer consumables.
• Logging of all queries via the online Help Desk System.
• Ensure that backups are setup and running.
• Liaising with Service Providers for setup & troubleshooting purposes of various field applications.
• Research & Development (Explore new Technologies which could benefit the company)
• Local support and Preventative Maintenance at remote project offices. (Will require traveling & sleepover)
• Provide on-call and weekend support (when required)

Competencies

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements.
• Promptly shares relevant information with the right amount of detail.

Resourcefulness

• Secures and deploys resources effectively and efficiently. For example, accomplishes tasks without waste, leveraging available resources; requests additional resources when appropriate. Manages multiple priorities and competing demands calmly and effectively.

Skills

Group Policy Management

• Works under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Computer Network Installation & Troubleshooting

• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision

VOIP Handset Setup & Installation

• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision

Project Management

• Works under supervision at an elementary level to manage projects and/or programs within desired cost, time and quality parameters.

Office 365 Account Setup & Management

• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision

SharePoint Site development and management

• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision

User Role Management & Mailbox Rules

• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision
• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision

Reporting, Record Keeping & Asset Management

• Works under supervision at an elementary level to create relevant, lucid and effective reports.
• Applies elementary concepts of knowledge / skill to develop activities assigned under supervision

Education & Experience

• Matric Certificate
• 1 - 2 years of experience as a help desk technician or similar role

Preferred Candidate Must Have

• Valid driver's license and reliable vehicle.
• A+ and N+ as a minimum. Security+ will be a bonus.
• Be willing to travel to remote sites and sleep over if/when required.
• Practical experience troubleshooting computer, printer, mobile and network

Our company provides equal employment opportunities (EE) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.