Control Room Operator

PABC Security Solutions is seeking a proactive, reliable and highly organised Control Room Operator to assist with daily operational control, site monitoring, reporting, staff coverage and client communication.

The successful candidate must be able to work under pressure, multi-task, communicate clearly, monitor operations and respond promptly to site shortages, incidents and client concerns.

· Liaise with sites to ensure all locations are properly staffed, operational and compliant.

· Monitor client WhatsApp groups, internal reporting groups, patrol reports, site updates and operational feedback.

· Report punctually in groups, escalate concerns and ensure shortages and site coverage issues are dealt with promptly.

· Use Tracker.com to monitor mobile supervisors and managers, including operational movement, site visits and route compliance.

· Operate Hikvision off-site CCTV cameras and assist with CCTV surveillance and operational monitoring.

· Use the company QMS system to update and report on shift operations, site activities, inspections, incidents, shortages, corrective actions and operational concerns.

· Conduct panic alarm tests, maintain accurate logs, respond to incidents and communicate with managers, supervisors, officers and clients where required.

· Previous control room or security operations experience is preferred.

· Must be able to speak, read and write English fluently.

· Must be computer literate and able to use Microsoft Office 365 at a basic operational level.

· Must be able to use AI tools such as ChatGPT and Claude for emails, reports, planning and operational communication.

· Must be able to use and update a QMS system.

· Experience with Hikvision, Tracker.com, CCTV systems, patrol systems, alarm systems and WhatsApp reporting groups will be an advantage.

· Must be able to multi-task, work under pressure, prioritise urgent matters and communicate professionally.

· Must be willing to work night shifts, weekends and public holidays if required.

Preference will be given to candidates who live close to the head office at 323 North Village Lane, Lynnwood, Pretoria, or within reasonable travelling distance.

R8 000 to R10 000 per month, depending on experience

To apply, send your updated CV, ID, current PSIRA and certificates to ***email_hidden***