Senior BI Analyst (Telecommunications)

Our client, a leader in the Telecommunications / BPO sector, Durban, is looking to fill the position of Senior BI Analyst.

Purpose of the Role

To lead reporting, dashboarding, and performance analysis across telecoms products and campaigns.

Key Responsibilities

• Analyse telecom data (subscriber, billing, campaign, and usage data).
• Monitor and report on KPIs (ARPU, churn, revenue, campaign ROI).
• Build and maintain dashboards using Power BI and Jasper reports.
• Translate business requirements into data models and reporting solutions.
• Automate reporting processes and improve efficiency.
• Work closely with IT and data teams.
• Troubleshoot data issues and resolve escalations.
• Deliver monthly and ad hoc reports to stakeholders.

Qualifications / Experience

• Grade 12 Senior Certificate
• Degree or Diploma in IT, Information Systems, or related field
• 3–5 years’ experience in BI / Data Analysis
• Strong SQL, Power BI, and Google Analytics
• Advanced Excel and Microsoft 365
• Experience with reporting tools (e.g., Jasper Reports)
• Strong attention to detail and problem-solving ability
• Ability to manage multiple priorities under pressure

Advantageous

• Power BI (MS Fabric)
• Telecoms industry experience
• Strong data modelling skills
• Experience with large-scale reporting environments

If you are interested in applying for this role, please send a detailed copy of your CV to ***email_hidden***

If you have not been contacted within two (2) weeks, please consider your application as unsuccessful.