Portuguese Customer Service Agent

ContactPoint360

Join our CP360 Family, today!

Join Our Canadian-Inspired Team in Durban: Embrace Excellence Together!

Who We Are

At ContactPoint 360, we put people first. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for passionate, people-focused individuals who thrive in a fast-paced, hospitality-driven environment.

The Opportunity

We are seeking dedicated and professional Portuguese Call Centre Agents to join our established contact centre. This is an excellent opportunity for individuals who are service-oriented, target-driven, and eager to build a long-term career in a reputable organisation.

What You’ll Do

Manage inbound and outbound customer interactions with professionalism
Accurately log and process information on company systems
Resolve customer queries effectively within set timelines
Consistently achieve quality and performance targets

What You Bring

Matric / Grade 12 (essential)
Proficiency in Portuguese/English (essential)
Clear criminal record (essential)
Excellent communication skills (written and verbal)
Computer literacy and ability to work on multiple platforms
Minimum 1-2 years of experience in a call centre or customer service environment required
Ability to work and travel EMEA business hours

What We Offer

Competitive remuneration package
Comprehensive training and professional development opportunities
A stable, structured, and supportive work environment

Location

This is an on-site position based at our Durban- Mount Edgecombe Offices.

Why Join Us?

A people-first company culture
A modern and collaborative workspace
Career development opportunities

Company Information

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ