ICT Technician

Job Advert Summary

TB HIV Care (THC), in existence since 1929, is an internationally recognised non-profit organisation. We provide health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers and people who use drugs. THC provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly evolving South African health care environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care.

Purpose of the position

Ensures the maintenance and support of the CCMDD electronic system (SyNCH) across all allocated healthcare facilities and pick-up points in a Sub-district, enabling monthly and quarterly electronic patient prescription targets to be reached.

Minimum Requirements

• At least 4 years’ experience in information systems in implementation activities, with emphasis on analysis, troubleshooting, and process flows.
• Matric
• An appropriate certificate or degree in Information Systems/Technology.
• Knowledge of the public health sector policies and procedures will be advantageous.
• Willingness to multitask, interface with mulitple stakeholders and mantain relationships
• knowledge of Internet software; Spreadsheet software and Word Processing software.
• Valid driver’s license
• Clear criminal record
• Previous exposure in NGO environment will be an added advantage
• Be able to communicate in English and isiXhosa will be an advantage

Duties and Responsibilities

• Identifying gaps in healthcare facility staff ICT skills and knowledge
• Providing ongoing support and training at health facilities and PuPs to ensure optimal and consistent utilisation of the software system.
• Monitoring of the facilities’ use of the CCMDD software system and attending to any challenges and gaps by liaising closely with the provincial Helpdesk for support
• Ensure the optimum functioning of all equipment and software involved in the CCMDD software system;(laptop, tablets, scanners, internet browsers & connectivity)
• Monitoring the use and security of equipment at healthcare facilities and managing the equipment asset register
• Providing weekly, monthly, quarterly and or annual progress reports to the relevant stakeholders regarding daily activities and progress against targets
• Attending and participating in all required meetings with the manager and district CCMDD M&E team
• Reporting discrepancies in data at a patient level to the district CCMDD M&E team
• Submitting a weekly planning schedule and weekly timesheets
• Submitting health facility and/or PuP visit attendance registers. Registers reflect the signature of the operational manager or designated official and/or PuP personnel to acknowledge visit, time spent at the health facility and work conducted for the day
• Working closely with District Technical Advisor to ensure the SyNCH is implemented and used appropriately in accordance with healthcare facility needs