Service Advisor/Costing Administrator

Our truck dealership client in Polokwane currently holds a vacancy for a Administrator: Service Advisor/Administrator: Costing reporting to the Manager: Service. We are seeking a dedicated Service Advisor & Costing Clerk to play a critical role in our customer service and financial operations.

This position focuses on delivering exceptional support to clients while managing service costs effectively within the automotive industry. Will act as a key point of contact between customers and our service department.

Key Responsibilities –

Serve as the primary liaison between customers and the service team to facilitate smooth communication regarding vehicle servicing. - Accurately assess customer needs and provide detailed estimates for service costs and repairs. - Prepare and maintain cost records, ensuring all information is current and readily available for review. - Collaborate with technicians and service staff to ensure accurate pricing and timelines for service work. - Handle customer inquiries, complaints, and follow-ups to ensure satisfaction and retention. - Ensure all invoicing and billing processes are completed accurately and in a timely manner. - Monitor service department performance metrics to identify areas for improvement and enhance customer service. - Assist with administrative tasks as needed, including data entry and report generation.

Requirements - Proven experience in a customer service role, preferably in the automotive or related industry. - Strong understanding of automotive service processes and costing methodologies. - Excellent communication skills, both verbal and written, with a focus on customer engagement. - Proficient in using service management software and basic accounting tools. - Strong organizational skills with the ability to manage multiple tasks effectively. - Attention to detail to ensure accuracy in estimates and billing information. Preferred Qualifications - Relevant qualification in automotive technology or business management. - Certification in customer service or automotive service advising. –

Experience with specific service management systems (e.g., Evolve , VSR , UCHP ).