IT Support Specialist

Position: IT Support Specialist

Closing date: 19 June 2026

Incomar Is An Aerospace And Defence Company Based In Centurion, South Africa. We Are Continuously Expanding Our Specialised Product Development And Flight Operations Capabilities. The Group Was Established In South Africa In 1999, With Its Origins In Military Aircraft Weapons And Avionics Integration And Flight Testing. The Company Is Well Established In The Local And International Industry, With a Strong Capability In Several Specialist Areas, Including

• Systems Design, Development, and Integration.
• System Testing on a range of platforms / products.
• Product Development.
• Flight Test Execution and Support.

Incomar Aerospace & Defence Systems is seeking a motivated Junior IT Helpdesk Technician to join our IT support team. This entry-level role focuses on first-line support, assisting end-users with basic technical issues, troubleshooting, and escalating more complex problems to senior staff. The ideal candidate is customer-oriented, eager to learn, and able to communicate technical solutions in a clear and friendly manner.

Required Qualifications

• South African Matric with Mathematics and Physical Science.
• Bachelor’s degree in computer science/engineering or a relevant IT-related tertiary qualification.
• Microsoft Certified System Engineer
• CompTIA A+ and N+.
• Police clearance certificate (required prior to commencement of employment).

Required Skills And Experience

• 3+ years’ experience in network architecture.
• 3+ years’ experience in Microsoft server support.
• 5+ years’ experience in Desktop support.
• Proven experience with hardware / software troubleshooting and network skills.
• Broad understanding of Windows 11 and Active Directory environments.
• Proficient to support common office applications (Word, Excel, Outlook).
• Proficient with networking principals (Wi-Fi, LAN, VPN, TCP/IP).
• Strong communication and customer service skills.
• Ability to follow instructions and documented processes.
• Problem-solving mindset with attention to detail.
• Ability to self-study and upskill.

Preferred Skills And Experience

• Experience with helpdesk software (Zammad, Easy Desk, Zendesk).
• Strong communication skills.
• Strong organisational skills.
• Attention to detail.
• Willingness to sometimes work unsociable hours.
• Enthusiasm for continual learning.
• Experience with Linux based systems.

Key Qualities

• Technical Expertise: Strong ability to manage and troubleshoot IT systems and networks.
• Problem-solving: Analytical skills to diagnose and resolve complex technical issues.
• Attention to Detail: Precision in configuring systems, documenting processes, and securing data.
• Communication: Clear interaction with users and management to explain technical concepts.
• Integrity: Commitment to ethical conduct and confidentiality in handling sensitive information.

Responsibilities

• Log and process support calls via a ticketing system, tracking issues from report to resolution, by providing first-line technical support to staff, ensuring prompt and effective assistance.
• Investigate, diagnose, and resolve computer software and hardware issues reported by users, and provide timely solutions or escalate complex problems to senior IT staff.
• Install and configure computer hardware, software, systems, networks, printers, and scanners to meet organisational needs, including setting up user accounts, permissions, and workstations in compliance with IT policies.
• Manage complete backup lifecycle and troubleshoot any problems.
• Monitor and maintain IT inventory system.
• Maintain a high level of confidentiality and integrity when handling sensitive company information, by complying with data protection policies and regulations.
• Apply sound ethical principles in all IT activities, ensuring transparency, fairness, and accountability, and report unethical behaviour or security concerns to management.