Service Desk Analyst

Recruiter

Six Sense Consulting

Job Ref

SSC001179/AK

Date posted

Friday, June 5, 2026

Location

Johannesburg, South Africa

Salary

Annually

SUMMARY

Global legal practice is looking to appoint a Service Desk Analyst

The Service Desk Analyst is responsible for providing professional, responsive first and second-line IT support to partners, fee earners and business services staff across the offices.

POSITION INFO

Required

• Relevant IT qualification (A+, N+ or combination thereof).
• Microsoft 365 certification (e.g. MS-900 Microsoft 365 Fundamentals) or Microsoft Office Specialist certification.
• Minimum 2–3 years' experience in an IT service desk or desktop support environment.
• Solid experience supporting Microsoft Windows and Microsoft 365 environments.
• Experience with ITSM ticket logging systems.
• Strong customer service orientation with excellent communication skills.

Preferred

• ITIL 4 Foundation certification (or willingness to obtain within 12 months).
• Microsoft Azure Fundamentals (AZ-900).
• Experience in a legal, professional services or financial services environment.
• Experience with ManageEngine ServiceDesk Plus.
• Experience with IT asset management processes.

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.

However, please keep a lookout on our website, for available positions which may be inline with your career aspirations.