Situational Intelligence Team Lead

ROLE PROFILE: Situational Intelligence Team Lead

Location: Ballito, Kwa-Zulu-Natal, South Africa | Full-Time; Shift-based, 24/7/365

Sector: Remote Operations, Coordination, Conservation & Hospitality

Executive Summary

Required: A Senior Leader in high-pressure Operational and Relationship Management, with hospitality experience being a contextual advantage. Experience working in remote African operational environments is also a strong advantage.

The Context

PRKS is a professional solutions provider of bespoke coordination, compliance, and wellness managed services for some of the world’s most captivating wild destinations. As conservation travel grows, we provide the dependable healthcare infrastructure clients need to protect people while preserving nature.

In the remote and protected environments where PRKS operates, clarity can be the difference between calm resolution and serious disruption. Our clients work far from immediate support, where incidents are unpredictable, and information arrives fragmented, delayed, and emotional.

Detailed Profile

People

| Communication | Operational Sequencing | Intelligence Handling |

| Stakeholder Coordination | Information Flow

We are specifically interested in professionals with backgrounds in:

1. Remote Operations / Incident Management
2. Medical Assistance / Travel Risk Coordination
3. Luxury Guest Experience + Operations
4. Control Room / Operations Centre Leadership
5. Aviation or travel operations

The ideal candidate understands how to

• Manage operational pressure calmly,
• Build trusted relationships quickly,
• Coordinate information across multiple clients, stakeholders, and departments
• Ensure accountability and continuity across a 24/7 environment, and maintain confidence and clarity during uncertainty.

What This Role Involves

> Incident and alert handling

> Operational information capture

> Stakeholder communication

> Client stewardship and relationship management

> Situational awareness support

> Coordination assistance during active events

This role combines operational leadership, client stewardship, intelligence oversight, communication management, and team development.

Key Capabilities

Operational Leadership

• Managing live operational environments and incident workflows
• Prioritising effectively under pressure
• Maintaining oversight across multiple moving parts simultaneously

Relationship & Client Management

• Building trust rapidly with managers and stakeholders
• Maintaining strong client confidence during difficult situations
• Creating communication environments where information flows openly and early

Communication & Coordination

• Knowing how, when, and where information should move
• Handling sensitive communication with professionalism and judgement
• Keeping stakeholders informed without creating panic or confusion

Human Intelligence & Situational Awareness

• Gathering high-quality operational information naturally through trusted relationships
• Detecting early warning signs, operational friction points, and emerging risks
• Turning fragmented updates into clear operational understanding

Team Leadership

• Coaching and supporting personnel in real time
• Maintaining calm, professional standards under operational pressure
• Strengthening communication quality, responsiveness, and accountability

Key Skills and Attributes

1. Exceptional language ability (English essential)

o High proficiency in English (A+/A/B+ matric, Cambridge level).

o Able to understand subtle word differences, tone, passive vs active phrasing.

o Journalism/ communications / narrative mindset is ideal.

2. Strong communication skills (verbal + written)

o Comfortably and confidently communicates with guests and camp managers.

o Good applicable use of communication strategies and demonstrable understanding of the flow and return of information.

o Warm, articulate, hospitality-appropriate presence.

3. Analytical / intelligence mindset

o Can gather information fast and accurately from WhatsApp groups, emails, and calls.

o Can build a clear situational picture and report to relevant personnel with clarity, detail, and accuracy.

o Can write notifications that tell the story without panic-triggering words.

4. Guest-focused personality

o Outgoing, confident, calm under pressure.

o Strong service mindset.

https://drive.google.com/file/d/1Wx7AawMyYaS7YfpCXl5fd0EyxDYy2saJ/view?usp=sharing

Are you the right fit? Reach out to our HR Manager :

***email_hidden*** | (+267) 78 333 962