Service Engineer / Tier 2

Job Title: Service Engineer (L2)

Reports to: Head of Support - Education

Role Type: In office (no remote options available)

Location: Cape Town

Preference will be given to Cape Town / Western Cape–based candidates, as this is an onsite role.

Hours of work: 37.5 hours per week Monday – Friday 09:00 – 17:30 UK time = 10:00 - 18:30 (SA) time

Our Client is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected

Summary and purpose of the role

The Level 2 Service Engineer is responsible for providing advanced technical support across desktop, server, cloud, networking, and infrastructure environments. The role focuses on troubleshooting escalated IT issues, maintaining system performance, and ensuring excellent end-user support across both on-premise and cloud-based platforms. The successful candidate will work within a ticket-driven support environment, managing incidents, service requests, and infrastructure-related tasks while adhering to SLA requirements and best practice standards.

This role requires strong technical exposure to Microsoft 365 technologies including Azure, Intune, SharePoint, and Exchange Online, as well as experience supporting Windows operating systems, Windows Server environments, networking infrastructure, virtualisation platforms, and cybersecurity solutions. The engineer will also assist with monitoring systems, storage technologies, remote desktop environments, and connectivity troubleshooting across VPN, WAN, WLAN, and firewall environments.

The ideal candidate will have a strong customer service mindset, solid troubleshooting ability, and at least 3 years’ experience within a help desk or managed services environment, with the ability to manage escalated support queries independently and professionally.

Note: Junior L2 engineers are welcome to apply even if you don’t meet all requirements — our client is open to upskilling. Microsoft 365 admin/support is essential.

Core experience

• Microsoft 365 (Azure, Intune, SharePoint, Exchange Online)
• Ticketing systems (ServiceNow, ConnectWise, Autotask)
• Windows OS (7–11), desktop support & troubleshooting
• Windows Server deployment, admin & support
• Networking & connectivity (LAN/VLAN, VPN, WAN, WiFi, firewalls)
• System monitoring tools (PRTG, Datto, ServiceNow)
• Storage solutions (Datacore, VSAN, SANs, Nexans)
• Virtualisation (VMware, Hyper-V)
• Remote desktop tech (Citrix)
• Exchange (on-prem & Online)
• Cybersecurity & antivirus (e.g. Sophos)
• Strong troubleshooting, customer service & communication
• SLA environments & escalation handling
• ±3 years’ Helpdesk / Managed Services experience

Nice to have

• Mobile device integration (iOS, Android)
• Web filtering (LGFL, Smoothwall, SonicWall, Websense)
• Education sector experience

R25 000 CTC (Non negotiable)

Benefits: Medical aid, pension and learning certificates

If you are interested please open your profile at: https://flink-app.com/job?job_id=5450fd3c-fe35-4e47-aff6-25fc173d0b04 and send an email to ***email_hidden*** when completed with a copy of your resume and supportive documents.

Please note this role is based in Cape Town in office working UK hours