Front Office & Spa Manager

WE'RE HIRING | FRONT OFFICE & SPA MANAGER

Zululand, KwaZulu-Natal

Live-Out Position

A luxury lifestyle hospitality property in the heart of Zululand is seeking an experienced, service-driven Front Office & Spa Manager to join our team.

This exciting leadership role combines front office operations and spa management, requiring a dynamic professional passionate about delivering exceptional guest experiences and maintaining operational excellence.

Key Responsibilities

Oversee reception, reservations, guest arrivals and departures

Ensure exceptional guest service standards throughout the property

Manage room allocations, guest enquiries, and complaint resolution

Lead and develop the Front Office team

Oversee daily spa operations, bookings, therapist scheduling, and treatment delivery

Maintain luxury standards across all spa facilities

Drive spa revenue through promotions, packages, and upselling initiatives

Manage departmental reporting, budgets, and operational performance

Foster collaboration between departments to enhance the guest experience

Requirements

Diploma or Degree in Hospitality Management, Tourism, Wellness Management, or related field

3–5 years' experience in a similar management role within luxury hospitality

Proven Front Office management experience

Spa management experience advantageous

Strong leadership and team development skills

Excellent communication and guest relations abilities

Proficiency in hospitality systems and reservation platforms

Exceptional organisational and problem-solving skills

Professional presentation and attention to detail

Ability to work flexible hours, including weekends and public holidays

If you are passionate about luxury hospitality, guest wellness, and leading high-performing teams, we'd love to hear from you.