Contract and Rates Specialist

WE'RE HIRING | CONTRACTS & RATES SPECIALIST

Cape Town, South Africa (Hybrid)

Are you passionate about travel, tourism, and product contracting? Do you have strong Tourplan experience and a keen eye for detail? An exciting opportunity exists for an experienced Contracts & Rates Specialist to join a dynamic Product team within a leading tourism business.

Key Responsibilities

Manage supplier contracts, rates, commission structures, and seasonal updates

Analyse rate increases and supplier terms & conditions

Negotiate supplier rates, payment terms, cancellation policies, and value-added offerings

Ensure accurate product and rate loading within Tourplan

Perform quality control checks across systems and agent platforms

Support XML/API supplier connectivity and resolve integration issues

Maintain contracting reports, tracking tools, and supplier documentation

Liaise with suppliers, reservations, systems, and sales teams to ensure seamless communication

Requirements

Travel & Tourism qualification

Minimum 5 years' experience within a Tour Operator or DMC environment

Practical Tourplan Experience (essential)

Product loading, setup, FIT Reservations, or Destination Specialist experience

XML/API connectivity experience (highly advantageous)

Strong understanding of supplier contracts, rates, and tourism reservation systems

Advanced Microsoft Excel skills

Excellent analytical, organisational, and communication abilities

Good knowledge of Southern African tourism products and destinations

What We're Looking For

A detail-oriented, highly organised professional who thrives under pressure, enjoys working collaboratively, and is passionate about delivering accurate, market-leading tourism products.