Sales Representative

Summary

Drive sales growth and ensure retention of customer base.

FUNCTIONS / RESPONSIBILITIES

Implementation of Sales Strategy and Plan

• Ensure customer base reaches budget by using influence.
• Keep rebate customers up to date with their sales performance, to help them reach their rebate target.
• Encourage rebate customer to spend more to earn more on rebate.
• Drive sales and customer retention.
• Recruit New Customers in line with set targets
• Manage a set base of customers and call on them as per agreed frequency and plan.
• Sustainably grow sales and margin for assigned group of customers.
• Reactivate dormant customers in line with agreed targets.
• Visit customers as per call schedule requirements.

Business/ Customer Reviews

• Review customer performance on a weekly basis and report back to line manager.
• Monthly feedback session to the line manager on arranged dates and times.

Monthly Reports and Data

• Adhere to all Sales/Margins and review all the information against budget and report monthly.
• Update customer base information daily.
• Compile a detailed monthly report of all monthly activities as agreed with line manager. Submit the report 2 days after month end.
• Ensure Data integrity, load and check customer information on the system. Ensure data is always kept up to date.

Customers Service and Orders

• Maintain customer base through regular interaction as per call schedule.
• Maintain relationships with customers
• Prepare calls before calling on the customer.
• Ensure customers’ needs are understood.
• Manage all customer queries and or complaints timeously and ensure they are kept up to date on progress.
• Place and Follow up on customer orders.
• Keep Store and Merchandise stakeholders informed of any stock returns
• Compile and distribute broadsheets/catalogues to encourage customers to come in and shop.

Product Knowledge

• Ensure always up to date with latest knowledge on stores, features, advantages and benefits of products, uses of products and stock levels.
• Engage with supplier representatives, read journals etc.

New Business and Surveying Target Market

• Survey and canvass areas for new business.
• Recruit new customers each month in line with target.
• Monitor and report back on market trends such as competitor activity, opportunities, threats etc.
• Cold calling with sales material and brochures.
• Actively source new customers in target market using internet etc.
• Follow up on referrals.
• Identify competition in the area.
• Conduct price surveys on competitors.
• Implement SWOT analysis on Customers (Strengths/Weaknesses/Opportunities/Threats)
• Complete customer service surveys on a monthly basis.

Self-Management

• Respect every individual by relating to others in an accepting and respectful manner, regardless of their organizational level, personality, or background;
• Adapt and learn - demonstrate creativity and strength in the face of change, obstacles, or adversity;
• Adapt to competing demands and shifting priorities;
• Update knowledge and skills to handle new complexities, challenges, and responsibilities. Seek exposure to new ideas and perspectives;
• Promote a work environment that respects, embraces, and values diversity in others;
• Identify and apply sound, fact-based criteria in setting priorities and making decisions;
• Look beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions. Integrate knowledge and expertise in making fact-based recommendations and decisions;
• Conduct that is aligned with the Massmart code of ethics.

Requirements

Minimum Academic, Professional Qualifications & Experience required for this position

• Matric
• Tertiary qualification advantageous
• A valid Driver’s license
• Proven track record of excellent sales achievements
• Minimum of three (3) years relevant sales experience in a similar customer service or sales role
• Computer literacy (Word, Windows, PowerPoint, Excel)
• Understanding of Retail and wholesale environment
• Relevant driver’s license

Competencies & Skills

• Excellent communication skills
• Excellent ability to sell
• A positive outlook on life
• High levels of positive energy
• Be self-driven and take initiative
• Must be goal driven
• High level of resilience
• A competitive team player
• Must have an ability to learn quickly

“Employment Equity Policy Requirements may be applicable”

At Massmart, we are committed to fostering a workplace culture where everyone feels valued, respected, and a true

sense of belonging. We believe that every employee deserves a safe environment—free from discrimination,

harassment, and inappropriate behavior—where they can thrive and perform at their best.

Our policies promote equal opportunity and a culture of accountability. If you ever feel unsafe or witness behavior's

that do not align with Massmart’s values, we encourage you to speak up.

Email: ***email_hidden***

Phone: 0800 20 32 46

Your voice matters, and we are here to support you.

If you don`t hear from us within 14 days please consider your application unsuccessful.

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

Please note that only the following information is required in your CV: Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit https://www.massmart.co.za/privacy-policy