Learning and Development Manager

A leading FMCG and retail business is seeking an experienced Learning and Development Manager to lead training, capability development, and performance improvement across a large operational workforce.

The successful candidate will be responsible for designing, implementing, and managing learning programmes that support operational excellence, customer service, leadership development, technical competence, and staff progression across the business. This role will suit someone who is practical, hands-on, commercially aware, and comfortable working in a fast-paced, high-volume environment. THIS ROLE IS BASED IN ZIMBABWE.

• Develop and implement the company’s learning and development strategy in line with business objectives.
• Identify training needs across retail, operations, production, sales, customer service, and management teams.
• Design and deliver structured training programmes for new and existing employees.
• Develop onboarding, induction, leadership development, technical training, and refresher training programmes.
• Work closely with operational managers to improve staff capability, productivity, service standards, and compliance.
• Create training materials, manuals, assessments, and learning resources.
• Monitor training effectiveness and measure improvement through practical business outcomes.
• Support succession planning and internal talent development.
• Coach and support supervisors and managers to improve leadership capability.
• Ensure training records, attendance, assessments, and reporting are accurately maintained.
• Drive a culture of continuous learning, accountability, and performance improvement.

• Relevant qualification in Human Resources, Learning and Development, Training, Education, Psychology, Business Management, or a related field.
• Proven experience in a Learning and Development, Training Manager, HR Development, or similar role.
• Experience in FMCG, retail, QSR, manufacturing, hospitality, or other high-volume operational environments will be advantageous.
• Strong facilitation, coaching, communication, and presentation skills.
• Ability to design practical training programmes that can be applied in the workplace.
• Strong organisational and planning ability.
• Commercially minded, hands-on, and able to work closely with operational teams.
• Strong reporting, administration, and training evaluation skills.
• Ability to influence managers and build credibility across all levels of the business.

The ideal candidate will be someone who can bridge the gap between classroom-based training and real operational improvement. They should be comfortable working with shopfloor, retail, factory, supervisory, and management-level employees, and should be able to turn business needs into practical training interventions that improve performance.

Interested and qualified candidates, please send their CV to ***email_hidden***

Regrettably, only shortlisted candidates will be contacted.